How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Your Own Question
Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1300
Experience:  25 years of overall experience: Owner and technician of own appliance repair business.
Type Your Appliance Question Here...
Randy is online now
A new question is answered every 9 seconds

Kenmore He2 front loader giving F21 error. Removed drain hose

Resolved Question:

Kenmore He2 front loader giving F21 error. Removed drain hose from pipe and placed in bucket. I get some flow but not a lot. F21 error returned after 13 min. of 54 min. cycle. What is clogged?
Submitted: 4 years ago.
Category: Appliance
Expert:  Randy replied 4 years ago.
Hello, my name is XXXXX XXXXX I am here to assist you. So you removed the drain hose from behind the washer? Do you happen to have the model number of the unit?
Customer: replied 4 years ago.
Only thing I can find on Kenmore washer is He2 Plus with QuietPack
Customer: replied 4 years ago.
Just tell me - is the clog most probably inside the washer? If so, I will call repairman.
Customer: replied 4 years ago.
Relist: Incomplete answer.
Expert:  Randy replied 4 years ago.

First of all I am very sorry as I was having serious computer problems. Yes the clog is inside the washer. To be more specific it is behind the panel below your door. There is a filter in the drain pump that if it gets clogged it will stop your washer from draining. You can unclog it yourself very easily. I am sending you a video to show you how to do it if you desire to save some money. Again I am sorry about the delay and thank you for your time and extreme patience, Randy.


Randy and 2 other Appliance Specialists are ready to help you