First of all I am very sorry as I was having serious computer problems. Yes the clog is inside the washer. To be more specific it is behind the panel below your door. There is a filter in the drain pump that if it gets clogged it will stop your washer from draining. You can unclog it yourself very easily. I am sending you a video to show you how to do it if you desire to save some money. Again I am sorry about the delay and thank you for your time and extreme patience, Randy.