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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My Kitchen Aid microwave stops after a few seconds and the

Resolved Question:

My Kitchen Aid microwave stops after a few seconds and the display says E-7 contact your Kitchen Aid service immediately.
What should I do?
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.
Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

can you open the door and get us the full model # XXXXX the tag on the side wall ?
Customer: replied 4 years ago.

It says Manufactured April 2010

 

Serial # TR 0 16 11163

Expert:  Bryan replied 4 years ago.
there should also be a model # XXXXX just a serial #. is that all the tag says ?
Customer: replied 4 years ago.
Model # XXXXX XXXXX
Expert:  Bryan replied 4 years ago.

Power to magnetron

interrupted


1.

Unplug microwave oven or disconnect power.


2.

After 40 seconds, check to see whether this solves the problem.

If problem persists, you will need to order and replace the relay control board. its part # XXXXX and is very expensive. around $380.00 you can order this @ http://www.searspartsdirect.com/partsdirect/part-numbe r/Kitchenaid-Parts/Microwave-Parts/W10403040/0022/664/Model-KHMS2050SSS2/0593/0123370?keySuffixId=NA&pathTaken=partSearch&pathRender=modelComponent&documentCompId=W1203016&diagramPageId=00001&productTypeId=x&searchModelNumber=KHMS2050SSS2&subCompDesc=Control%20board%20parts&brandDesc=KITCHENAID&modelDesc=MICROWAVE-HOOD-COMBINATION&blt=11&shdMod= its part # XXXXX on this digram, hope this helps, thanks , Bryan

Bryan and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Didn't help. I'll call the appliance store in the morning. It's less than 2 yrs. old.

Thanks