We have a Dacor Model ETT304. Two of the burners are not working. The red light indicator would come on but it just flickers. Even when we try to adjust the settings, the red light just flickers. The other two burners work just fine. All four burners work at one time.
Hello, and thank you for using this service. I'll be helping you with your problem today.This is a glass top touch control electric cooktop correct? I just wanted to make sure that we are looking at the same cooktop.Also, is the only problem that the red indicator light is flickering or is it not heating at all either?
Yes, it is a glass top stove. The red light just flickers and can't even adjust the settings. We have 4 burners and the ones that are out are the top left and the lower right ones.
OK, so there is some bad news here. The only possible things that can cause this issue are the relay control board or the touchpad. Before we get into those possibilities, try to turn the circuit breaker off for 60 seconds to see if the electronics will reset.If the cooktop still doesn't work, then you have a shorted board or touchpad. Now since you get a response of a flashing light when you try to turn one of those burners on, then it sounds like the control board has just failed and the touchpad is still functioning. There is really no exact test to tell you which part has failed, but the touchpad is part of the entire glass top, so it's a $900 part if the touchpad has actually failed. Either way, below is a link to the touch relay control board I'd recommend ordering and it costs about $250.CLICK HERE
Ok, let me try and turn the circuit breaker off and on and see it it changes anything. Also, if it's the touch pad will it eventually cause the other burners to fail?
The failure is generally disconnected from affecting anything else. Now that being said, if a part is starting to fail, it could continue to affect other functions so there is really no way of knowing if the issue will spread to the other burners or not.
No, turning the circuit breaker didn't help; those burners still won't work. What could have caused them to fail anyway. This stove was already ehre when we moved to this house but according to some records left behind by the previous owner, it was purchase around 2004-2005.
Electronics don't always have a reason for failing. Just like a computer, one day they just tend to start failing and sometimes with no symptoms ahead of time. Power surges and such can definitely cause the issue, but other than that it's just bad luck generally. I would say 7-8 years old is fairly accurate on how old this cooktop is.
Once we get the board ordered, how do we get to replace it?
The entire cooktop will need to be uninstalled from your countertop. Then remove all the screws around the border of the cooktop just under the glass. The top will then pull up and off and you can remove the control board and replace it which is all plug and play.
thank you. Will I get a transcript of our conversation sent to my email for future reference?
An e-mail gets sent out after you accept I believe with a link that will allow you to ask follow up questions or view the conversation if you'd like.
The link doesn't show an exact picture of the item (touch board). Is this the only site where we can order this part?
You can order from from Dacor themselves, or Repairclinic.com if you want, but there won't be a picture of the board as it's not a really common part to fail.
I saw another answer on this same site where the expert said that this particular part is no longer available. The customer has the same issue as I, and the technician told him that the circuit board for this model of Dacor is no longer available. Is that true?
no, of course not or I wouldn't have been able to locate the control board. I looked up that part based on the model number you gave me.
Here are the links:http://www.justanswer.com/appliance/4cxvi-dacor-cooktop-ett304-will-spontaneously-beep-element.htmlhttp://www.repairclinic.com/PartDetail/Circuit-Board-Timer/62189/755547?modelNumber=ETT304B
The links really don't mean anything to me. I just linked you the part for your model number and the part says it's in stock on the link to the part that I gave you does it not? That should answer your question right there.
7+ years being an appliance technician with factory training