Our Kenmore Elite electric range oven won't turn on. Model C970-698083Serial Number: NF34112039 Type:3S5 Date: Oct. 2003The Electronic Surface Element Control (ESEC) on the Lockout Feature displays a " loc" message not a " - - " message as the book indicates it should. The oven door is not locked. There is no heat or elements on. The Stove is cold. We have shut off the main power breaker for the stove and then turned it on again hoping it would reset itself. It didn't. We live in Eston Sask. What is the name of our local repair representative who lives is Kindersley?
Hello, and thank you for using this service. I'll be helping you with your problem today.Sears Parts and Service will be the only ones that are authorised to service this range since it's a Kenmore product. As far as things to try, just press and hold each button on the touchpad for 5 seconds one by one and see if any of them will unlock the display. If not, try to turn the circuit breaker off for 60 seconds to see if the electronics will reset. And finally if nothing works, call for service because it sounds like your control board has failed.