Hello my name is XXXXX XXXXX you press for cubed do you hear a loud clicking noise?
Pull out the ice bucket and you will see where the metal part of the ice bucket connects into. Move that up and down, it may be stuck.
does not seem to be stuck and stiil crushes
It appears that solenoid is bad. Could you read me the model number from your unit, it will be on a sticker with the serial number in the fresh food section on the top left or right side.
Is there a number after the B?
i will look
Hmm, I see 7 matches but there are numbers 1 2 5 6 8 9 A after that.
i will look again
the full number on the frig is PLHS68EESB0
Ok I can show you how to test it, do you have a volt meter?
i have a friend with one
It's a good indication that solenoid is bad if crushed works. The solenoid controls the cubed aspect of your ice system.
that helps, i think i can take it from here, i appreciate the help
THat is not 100% unless you get a meter but if you are satisfied please accept my answer. ALso, I would order from a site such as repair clinic becuase you can return the item even if you install it.