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I have a 2 year old whirlpool gold side by side fridge and

 
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Customer Question

I have a 2 year old whirlpool gold side by side fridge and the compressor does not kick on.

 

Optional Information:
Brand: whirlpool
Type of Appliance: Refrigerator

Already Tried:
I have unplugged the compressor power wires and tested voltage

Submitted: 410 days and 3 hours ago.
Category: Appliance
Value: $30
Status: CLOSED
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Expert:  appliance doctor replied410 days and 3 hours ago.

Hi Im John I will help you with the fridge not starting.

You said you checked the voltage at the compressor is the compressor getting voltage ?

Send me the model number please.

Customer replied410 days and 3 hours ago.

It is a GC3SHAXVS. On the 3 pin connector at the compressor all 3 pins are showing 112-115 volts to ground. But if I go between pins it shows nothing. I had assumed that it would read 230 volts between any combination of the pins.

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Expert:  appliance doctor replied410 days and 3 hours ago.

What about the fan motor by the compressor is it going and the freezer fan motor is it going ?

Customer replied410 days and 3 hours ago.

The fans are going.

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Expert:  appliance doctor replied410 days and 3 hours ago.

If the fans are going the compressor should be going as well are you getting voltage to the two wires going to the compressor.

Customer replied410 days and 3 hours ago.

There are 3 wires on the compressor connector as well as a ground. The compressor says it is a 230 volt compressor, and as I had said it reads voltage from any one of the 3 pins to ground, but not between each other. I have read that the embraco inverter boxes could be a common problem.

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Expert:  appliance doctor replied410 days and 3 hours ago.

Yes if your not getting the voltage to the compressor and the fans are going the inverter is the problem.

 

Customer replied410 days and 3 hours ago.

I just said that it reads voltage on the 3 pin connector that goes to the compressor when you go to ground. But it does not read a combined voltage of 230 between any combination of the pins. You haven't told me anything relative to what I've been trying to ask.

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Expert:  appliance doctor replied410 days and 3 hours ago.

your not getting 220 volts to the compressor the inverter is the problem.

 
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