Login|Contact Us
Question and Answer

Appliance

Ask an Appliance Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

I have a W131 wall oven. Neither the broiler or oven will come

 
appliance Doc's Avatar
  • Answered by:appliance Doc
  • Appliance Technician
  • Positive Feedback: 94.7 %
  • Accepted Answers: 46836
Verified Expert
in Appliance

Recent Feedback

Positive
I got a quick reply and a clear answer.
Positive
Appliance Doc really went above and beyond! Thank you for helping me!!
Positive
Knowledgeable, prompt service. Would definitely use again!
Positive
Appliance Doc was very friendly and gave me a fast response! Thanks!
Positive
Very helpful and prompt. Great service, I would use this again.
Positive
wow...fast answer. thank you
Positive
Thanks doc !!
Positive
Appliance Doc was right. Replaced the pump and the dishwasher runs perfect.
Positive
appliance Doc was very punctual in his responses and very descriptive in his...
Positive
The appliance doc was great. I didn't know what the code meant and he told me...

Customer Question

I have a W131 wall oven. Neither the broiler or oven will come on even though the convection fan, light and display do. I have already replaced the long thermostat thinking that might be the problem but this solution did not work.

Any ideas?

Martin

 

Optional Information:
Brand: Jenn Air
Type of Appliance: Oven & Range

Already Tried:
Replace the thermostat.

Submitted: 353 days and 1 hours ago.
Category: Appliance
Value: CA$30
Status: CLOSED
Picture
Expert:  appliance Doc replied 353 days and 1 hours ago.

Hello, and thank you for using this service. I'll be helping you with your problem today.

There is a high limit thermostat on the top or back of the oven that will cut the power to the unit. You will need to uninstall the entire oven and remove the top and back panel to look for this part. If it doesn't have continuity, then it needs to be replaced. Below is a link to the part you're looking for.

CLICK HERE

If it happens to test good and the thermostat is new, then check to make sure the oven is getting 240 volts. If the oven only is getting 120 volts, everything will act like it's working, but it won't actually heat without 240 volts.

Customer replied 353 days ago.

Thanks for getting back to me.

 

I'm wondering with regards XXXXX XXXXX high level thermostat. Does it just cut power to the elements that operate the oven and broiler if that particular thermostat is not working anymore or cut the power to the entire unit??

 

Also my unit has never been removed from the initial power source that it has been connected to for several years so I'm not sure if you are aware of any circumstances where the power would drop to 120 w from 240 w?

 

Please let me know on these two points.

 

Thanks

 

Martin

Picture
Expert:  appliance Doc replied 353 days ago.

The high limit thermostat only cuts power to all of the elements, it does not cut power to the entire unit---just the heat.

And sometimes the breaker box will go bad or the junction wires where the power cord connects to the house or the oven will short out as the connections get old. That is generally why you'd only get 120 volts to the oven instead of 240 volts.

Customer replied 353 days ago.

Thanks for the suggestion of this part, I will give it a try. I've heard that it could also be the bake / broil circuit board and wonder what your thoughts are on the probability of that? (Final question back....thanks)

Accepted Answer

Picture
Expert:  appliance Doc replied 353 days ago.

It could, but it's unlikely if all functions have stopped heating. That would be the part you need to replace if the oven is getting 240 volts and the high limit thermostat checks good. It's the one part you can't really test.

Expert TypeAppliance Technician
Category: Appliance
Pos. Feedback: 94.7 %
Accepts: 46837
Answered: 5/5/2012

Experience: 7+ years being an appliance technician with factory training

Ask this Expert a Question >
 
Tweet

16 Appliance Technicians are Online Right Now

Ask Your Question Now
Appliance Questions Date Submitted
I have a u Line Ice Maker CLR60. When I turn it on for Ice 4/18/2013
looks like no power. No lights on. cannot start. we checked 4/18/2013
I have a double draw f&p dishwasher. The red led is lit 4/18/2013
washer is stopping in middle of a cycle and giving an error 4/18/2013
I HAVE AN OLD OKEEFE AND MERRITT STOVE, I NEED AN OVEN THERMOSTAT 4/18/2013
Electric range 4/17/2013
RA-150 4/17/2013
My Fridge won't can't get cold enough. It is a 8 year old 4/17/2013
F1 CODE (AGAIN!) ON BOTH DRAWERS OF FISHER PAYKEL. APPLIANCE 4/17/2013
The control board on our Kenmore 30" Self-Cleaning Gas Range 4/16/2013
RSS
Next 10 >
Ask an Appliance Technician
Type Your Appliance Question Here...
characters left:

Top Appliance Experts

See More Appliance Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
 
 
 

Recent Articles in Appliance

  • Questions about Dishwasher Problems
  • Questions about Washing Machine Problems
  • Questions about Sewing Machine Problems
  • Questions about Refrigerator Troubleshooting
  • Questions about a Ceiling Fan
  • Bread Machine Problems
  • Vacuum Cleaner Problems
All Appliance Articles
 
 
 
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask an Appliance Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
210 Appliance Technicians are Online Now
Type Your Appliance Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan