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gst85, Home Appliance Technician
Category: Appliance
Positive Feedback: 93.3 %
Satisfied Customers: 3972
Experience: i have over 15 yrs experience in home appliance repairs and installs
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Wolf dual fuel Mod # XXXXX / Ser #011074884 was serviced today

Resolved Question:

Wolf dual fuel Mod # XXXXX / Ser #011074884 was serviced today for error code indicating short in relay board (0E). Unit still has issue with acheiving temp and maintaining. Upon preheat it takes about 25 minutes for heat demand indicator to go out but internal temp is 300. Raised temp to 375 amd it took 15 minutes before indicator light went out. Temp was 342. Raised temp to 400 and it took about 20 minutes for light to go out. Temp read 385.
Initial indicator thast there was an issue was that top 2/3rds of a turkey cooked fine while bottom third was undercooked and bloody.
I called the authorized service and tried out oven on an unbaked bakery pizza. At mid oven pizza top cooked fine. Bottom was undercooked. Currently no error codes but temp readings are well under setting at time indicator light goes out. I thought oven should preheat to temp in about 15-20 minutes.
Your input would be appreciated. I plan to call service back tomorrow . . . thanks!

Submitted: 1 year ago.
Category: Appliance
Expert:  gst85 replied 1 year ago.


gst85 :

hi,my name is XXXX X will assist you with your problem today.please remember to press accept if i have been helpful.

gst85 :

based on the problem that are having it seems that your temperature sensor is faulty.which will cause this problem

gst85 :

you will need to mentioned this to the technican on there next visit.

Customer :

Is the part easily servicable?

gst85 :

yes,it is located inside the oven .they can replace it

Customer :

could I replace it?

gst85 :

i would not suggest that you replace it if you have never work on a range before ,it may be best to have it done be an actual appliance tech

Customer :

I've done component replacement on other appliances and am a prototype auto skilled tradesman. Do you still recommend service?

Customer :

any other possible reasons for the problem/

gst85 :

this is not your common make.like working on whirlpool or maytag models.

gst85 :

nothing else that can think of

Customer :

What is approximate cost of sensor?

gst85 :

a sensor usually cost 50dollars

Customer :

Thanks!

gst85, Home Appliance Technician
Category: Appliance
Positive Feedback: 93.3 %
Satisfied Customers: 3972
Experience: i have over 15 yrs experience in home appliance repairs and installs
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