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Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
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when I pull the hook to release the latch it dosent relea

Customer Question

when I pull the hook to release the latch it dosen't release
Submitted: 4 years ago.
Category: Appliance
Expert:  Tom Johnston replied 4 years ago.
Hi welcome to just answer my name is Tom and i will be helping you today with your problem.

Can you see if the release rod is still attached to the pull latch ?

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Customer: replied 4 years ago.
I can't see it. when I pull the release rod it dosen't fell like it is attached to the latch. I can't get to tilt forward.
Expert:  Tom Johnston replied 4 years ago.
Try to lift up on the microwave slightly and try to release it.
Customer: replied 4 years ago.
I have tryed that and and it just will not release. I have been trying to for a while now.
Expert:  Tom Johnston replied 4 years ago.
It is a simple set up it is just the latch with a rod attached to it that releases the lock. If you can get the rod with a pair of pliers and try to pull the rod.

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