How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tom Johnston Your Own Question

Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
14207197
Type Your Appliance Question Here...
Tom Johnston is online now
A new question is answered every 9 seconds

Older model Maytag dryer....relocated to my daughters house

Resolved Question:

Older model Maytag dryer....relocated to my daughters house which is a modular type home...so I am not sure if this is cosidered a "Trailer"...tag on the back of the dryer says to remove the ground strap from the neutral terminal and use an independent ground wire....did this...As soon as the dryer is turned on the buzzer sounds and wont shut off...the basket tumbles and the dryer fan blows...but no heat..??
Submitted: 2 years ago.
Category: Appliance
Expert:  Tom Johnston replied 2 years ago.
Hi welcome to just answer my name is XXXXX XXXXX i will be helping you today with your problem.

How many volts is the dryer getting from the power source ?





If this has been helpful please press accept.Smile
Customer: replied 2 years ago.
30amp 3-prong outlet already wired into the panel.....it has two 30A breakers...not sure if this means it's 120v .....it is not 3-phase
Expert:  Tom Johnston replied 2 years ago.
Do you have a voltage tester ?
Customer: replied 2 years ago.
Tom...I am at work right now.....not at the dryer location......but I do have a voltage tester at home.
Expert:  Tom Johnston replied 2 years ago.
Ok that is good. Did you put the three prong cord on yourself ?
Customer: replied 2 years ago.
Yes....I purchased a new one to match the outlet in the house. This is a flat grey cord with three conductors...not color coded. I assumed the center wire is the neutral. The terminal block inside the dryer has three lugs..I landed the center wire on the chord on the center terminal and the two end wires on the chord on the two end terminals on the block.
Expert:  Tom Johnston replied 2 years ago.
You said you removed the ground wire what did you do with it ?
Customer: replied 2 years ago.

The tag on the back of the dryer said to remove the ground strap from the center lug if this is a mobile home and run a separate ground wire from the external ground lug to a pipe clamp. So I removed the strap and set it aside.....Hooked everything up, turned on the dryer...the buzzer immediately started, the blower started and the basket began to rotate...no heat.

 

I put the ghround strap back on......SAME RESULTS AS ABOVE....

Expert:  Tom Johnston replied 2 years ago.
Ok first thing you want to do is make sure the cord is hooked up properly. Check the cord for continuity through it to make sure the wires are in the right place. If they are fine make sure it is getting 220 volts. If that checks out then you will need to start looking for any loose wires in the control panel and down around the heater. It is very possible something has come loose during the move.
Customer: replied 2 years ago.
Do you think the fact that this is a modular home.....has anything to do with wether or not the ground strap should be On or OFF ?
Expert:  Tom Johnston replied 2 years ago.
No that should not make any difference at all.
Customer: replied 2 years ago.
OK...I think I will just leave the ground strap connected and look for loose wires.....LASTLY....Is there any good advice for getting the enclosures off the control panel...and can I get to the heater area from the bottom or does the entire enclosure have to come off..??
Expert:  Tom Johnston replied 2 years ago.
You say it is a older model # XXXXX there should be screws on the top of the control panel and the front will fold down. And to access the heater the front should have two screws at the bottom of the front remove them and pull the front towards you from the bottom it will release from the top. If this is not the case look at the back of the control panel it should come off. And to remove the front you would need to lift the top. Using a putty knife slide inbetween the front and top and few inches in from the corners there will be two clips. Push in on them and lift the top. Then the front is held on the inside corners by screws. These are the two methods.
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience: 20 years experience
Tom Johnston and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.