How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance-Service Your Own Question
Appliance-Service
Appliance-Service, Appliance Technician
Category: Appliance
Satisfied Customers: 318
Experience:  Certified Appliance Repair Technician. Parts Specialist.
61060637
Type Your Appliance Question Here...
Appliance-Service is online now
A new question is answered every 9 seconds

GE Profile Microwave JE2160SF03 Unit has power, timers work.

Customer Question

GE Profile Microwave JE2160SF03
Unit has power, timers work.
Turntable is dead and unit does not heat.
I unplugged unit to reset computer, with no success.
Submitted: 5 years ago.
Category: Appliance
Expert:  Appliance-Service replied 5 years ago.

Appliance-Service :

Hello

Appliance-Service :

Thank you for using Just Answer

Appliance-Service :

Your problem is most likely one of the door switches, or the plastic holder for the door switches.

Appliance-Service :

This located behind the touchpad just to the left, after taking top and sides of the microwave.

Appliance-Service :

Link below will show you the holder.

Appliance-Service :

Link below will show you door switch, you unit takes 3 of these.

Appliance-Service :

If you order the 3 switches and the holder, this will take care of it.

JACUSTOMER-g64stzqv- :

I have to remove cabinet? How do I confirm the parts are faulty?

Appliance-Service :

Ok if the holder is bad should be broken off or cracked somewhere in plastic not keeping switches in place.

Appliance-Service :

As far as the switches you would use an OHM meter to perform continuity test.

Appliance-Service :

If you have any other questions,just let me know.

Appliance-Service :

If you feel I helped you today, click the Accept button and give a positive feedback score. Thank you

JACUSTOMER-g64stzqv- :

Do I have to remove the cabinet to confirm the switch is working. the holder is not cracked or broken.

Appliance-Service :

Well if you can get the meter leads on the switches you can. Should test one way with door open and different with door closed.