Thank you for using Just Answer
So when you hit start, it counts down like normal and the turntable is rotating ? Just not heating the food.
the turntable does not rotate, but it counts down as usual.
do you have the model # of the microwave, located on a sticker inside the microwave.
The light goes on, but you do not hear the heating turn on.
okay let me pull this model up, be just a moment
It is a built in, so there is no easy way to unplug in effort to reset.
okay your problem is one of two things, either the door switches need replacing or the door switch housing has broken.
Wow, it is only a couple of years old.
Yeah, Wolf makes great products, but this model had a lot of issues with the switch housing cracking. it is made of plastic.
Link above is for you parts manual.
Are they easy to change?
On page 4 you will see Item 1-16 this is what you need to replace.
You will have to take the microwave out of the wall to do the repair.
This part is located just behind the touchpad to the left.
If you decide it is more than you want to tackle yourself. Link below will help you find an authorized servicer.
If you have any other questions, let me know.
If you feel I helped you today, please click the Accept button and give a positve feedback score. Thank you