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Appliance-Service
Appliance-Service, Appliance Technician
Category: Appliance
Satisfied Customers: 318
Experience:  Certified Appliance Repair Technician. Parts Specialist.
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Our microwave oven is not cooking. All lights are on clock

Customer Question

Our microwave oven is not cooking. All lights are on clock is working etc. I it not in demo mode.
Submitted: 5 years ago.
Category: Appliance
Expert:  Appliance-Service replied 5 years ago.

Appliance-Service :

Hello

Appliance-Service :

Thank you for using Just Answer

Appliance-Service :

So when you hit start, it counts down like normal and the turntable is rotating ? Just not heating the food.

JACUSTOMER-fds9z1s2- :

the turntable does not rotate, but it counts down as usual.

Appliance-Service :

do you have the model # of the microwave, located on a sticker inside the microwave.

JACUSTOMER-fds9z1s2- :

The light goes on, but you do not hear the heating turn on.

JACUSTOMER-fds9z1s2- :

MW 24

Appliance-Service :

okay let me pull this model up, be just a moment

JACUSTOMER-fds9z1s2- :

It is a built in, so there is no easy way to unplug in effort to reset.

Appliance-Service :

okay your problem is one of two things, either the door switches need replacing or the door switch housing has broken.

JACUSTOMER-fds9z1s2- :

Wow, it is only a couple of years old.

Appliance-Service :

Yeah, Wolf makes great products, but this model had a lot of issues with the switch housing cracking. it is made of plastic.

Appliance-Service :

Link above is for you parts manual.

JACUSTOMER-fds9z1s2- :

Are they easy to change?

Appliance-Service :

On page 4 you will see Item 1-16 this is what you need to replace.

Appliance-Service :

You will have to take the microwave out of the wall to do the repair.

Appliance-Service :

This part is located just behind the touchpad to the left.

Appliance-Service :

If you decide it is more than you want to tackle yourself. Link below will help you find an authorized servicer.

Appliance-Service :

If you have any other questions, let me know.

Appliance-Service :

If you feel I helped you today, please click the Accept button and give a positve feedback score. Thank you