Jon Grella : Hello
Jon Grella : My name Is XXXXX XXXXX I am an appliance expert here and I can help you
Jon Grella : Of the dispenser is failing on ou you could check the diverter valve to make sure it is not skipping the last rinse cycle
Jon Grella : Just remove the screws from the top panel and pull off the top panel and under it you will see the dispenser and diverter valve on the dispenser.
That's what I figured I have to do.
Jon Grella : Yup
Jon Grella : It is that easy to remove the top and check the diverter.
Is this a separate part or a molded assembly with drawer?
Jon Grella : If it is activating it will swing the plastic lever arm back and forth then lock into place. And then send the water into the right cup
Jon Grella : On some models it can be purchased separately and on some models it is part of the dispenser assembly
What moves the lever? A pneumatic actuator?
Jon Grella : Similar
Jon Grella : The diverter has a couple of wires or connectors running to it and it receives voltage from the control board. And depending on what cycle the machine is on, the timer or control will send the signal to the diverter and tell it where and when to rotate and open in each cup.
Jon Grella : What is the full model number found just behind the door on your machine?
Jon Grella : I will look up the parts for you.
Jon Grella : Open the top and see if the diverter is moving at all before each fill cycle.
Jon Grella : And if it is not moving just before the rinse cycle then we will check the voltage to it to make sure the control board is good and the diverter is bad.
I guess it must be moving as water gets dispensed in the left and right cup depending on the cycle
Jon Grella : Usually it is the diverter that is bad if the water doesn't even come into the cup at all.
Jon Grella : That is correct. And will usually be the case
Jon Grella : It is common repair for this model machine
Jon Grella : I would even recommend replacing the whole dispenser assembly
Jon Grella : On a machine that is almost ten years old it is bound to have some pretty good build up in it any way
The type # XXXXX XXXXX B ME IB 05 A serial # XXXXX
Jon Grella : That is the model number found on the sticker on the machine?
Jon Grella : Doesnt seem like a good model number
Jon Grella : I got it. Nevemind
Jon Grella : I am looking it up for you now.
I will check this out tomorrow - can I email you?
Jon Grella : Yes. But you would have to hit accept button now. This way you can keep this chat open and I can get back in touch with you here. And vice versa.
Jon Grella : After you hit the green accept button below now today, you will have access to come back here for up to a month and ask any questions you would like for no extra charge. And I will respond to all of them for no extra charge.
Great, thanks for your reply!
Jon Grella : You got it.