Need Appliance Repair Help? Ask a Technician for Answers ASAP
hi my nae is juan,i will assist you with your problem.please remember to press accept if i have been helpful.
when you depress for water ,does it make any sound?
yes it makes the usual sound of a celonoid kicking on
ok so it is ice making ice but just not dispensing it?
no ice either
alright,i would first suggest that you check your water line connection to the inlet valve.if you have not don that yet/
I took the bypass cap loose and water ran there
ok i going to llok at a diagram.i will be back in just a few minutes
food is freezing in the vegetable bins so i raised the temp to 38 instead of 36
ok 35 to 45 is normal fridge temperature,does the freezer seem to be at normal temperature?
ok,since your water and ice dispenser both stop working it seems that your dispenser control board is just going to be your problem
now what i can do is provide you with the part number if youd like?
when the lever is depressed it makes the usual sounds but no water it sounds as if it is trying, I do not think the control board is bad would the board cause the food to start freezing
how often does tha happened?
the water was noticed saturday, I noticed semi frozen food today when the lever is depressed you can hear what sounds like a motor running i got ice until the bin went empty now it won't make any due to lack of water i assume
your just going to have is a main control board issue
about how old is the fridge?
i do not agree i think the water is frozen some where 4years
are you still there?
sorry about that im having a bit of trouble on my end
when i set the control board to ice and hjt the lever the auger turns in the ice bin no ice to dispense
there is a resovoir that is only for the water dispenser ,
yes it is behind a panel on the right side of the frige i had it off
was it frozen when you removed it?
so when you dissontected the lines to the resovoir was there water coming out?
i didn't disconnect the lines there the only place i had water was at the bypass cap that is in place of a filter that is all i checked done that by accident had to set apan under it while i shut off the water
has the filter ever been replaced?.
it has never had one evidently
ok this would be it are you syre that it does not have one?
it does not have one a cap is on where the filter should go it is called a bypass cap
ok so it has the bypass cap.dispenser control board is fine beause it does respond.your main control board will just be the problem.]
the board controls the water valve .
where is it located
its going to be located behind the fridge wall.inside a small compartment
im going to get the part number
Manufacturer Number W10310240.www.repairclinic.com.
the resovoir is only for the water dispenser and not the ice maker