Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi my name is XXXXX XXXXX try and help you with your issue, can you please post the complete model number of your unit found inside the refrigerator.
Ok thank you let me look it up and I will brb
You said you don't think it is getting any water, do you know if the ice maker is going through a cycle?
Yes, it appears to try to cycle. It makes a humming noise as if it's trying to fill with water but nothing happens. It has been doing this for about three days and I'm just about out of ice.
Oh ok the fill tube for the ice maker may be plugged up with ice, the hum could be coming from the solenoid, check the fill tube for any ice obstruction.
The fill tube may be hard to get to, it's either white or black and should lay into the rear of the ice maker trough
OK, how do you check the tube? Do you take it loose from the back of the fridge or from where it goes into the icemaker? By the way, the chilled water in the door is still working fine.
You can feel for the ice or use a long thin screw driver, that is what i do, insert a screw driver inside the fill tube and feel for the ice.
Ice maker water supply and the water dispenser are unrelated
OK, I'll try to find it. Not sure I have the right kind of screwdriver.
Anything long and thin that you can insert in there will be ok
OK, I have taken out the tray of ice in order to reach the mechanism easier. However, I can't find the end of the tube coming into the unit in order to stick something into the tube. It does appear to be frozen when you touch it. Part of the mechanism is blocking the area where the tube comes into the unit.
The ice maker can be taken out too, there should be 2 screws at the top and one at the bottom and those are 1/4 hex head screws
use a 1/4 inch nit driver or a ratchet with a 1/4 inch socket
I also use a hair dryer to thaw out the fill tube once you can get to it. Make sure it is completely thawed out.
Well, it just got too complicated for me. I can see the 2 screws at the top but do not have the tools to reach into that restricted space. Guess I'm going to have to bite the bullet and call a service man. Do you recommend Sears?
Sears is ok, anybody can handle this as far as service companies and get it back up and going.
Yo may be able to thaw it out by getting behind it and using the hair dryer
that will require pulling it out and take a lot longer also turn it off when you do it
Thanks for trying, My abilities and tools are very limited. Oh, I just saw your last two lines. I think I can direct the hairdryer outlet to the tube from the inside. Would that work?
Anyway you can get to the tube will work over time, the key is to get heat on the tube and clear the ice out
Underneath may be easier also
OK, I'll give it a whirl.