hi there..i have a question regarding a whirlpool imperial refrigerator repair. there is water pooling up in the bottom of the refrigerator tray right under the crisper basket. the water appears to be coming from up in the freezer. do you know what the problem might be?
Type of Appliance: Refrigerator
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This could be an issue with the defrost drain up in the freezer being stopped up.
ok well how do I fix it?
Is it an easy fix?
okay take stuff out of freezer and remove the back wall in freezer section
Also, where does the defrost water usually drain too?
may have to take out icemaker as well if you have one and its in the way
do I remove the back wall or the Freezer floor?
I don't have an ice maker....
and there is a whole motor looking thing on the back wall...
once back wall is removed you will see where water funnels down to a whole after it defrosts each time
Hummmm.....are you sure I am supposed to remove the wall and not the freezer floor?
Yes unplug Refrigerator right before taking back wall down so fan blade will stop spinning
Is that why the water is gathering on the floor of the refrigerator under the crisper?
back wall in freezer
well if water wont go down defrost drain tube, can overflow and pool up in ref section
so the water from the auto defrost goes into a drain behind the back wall of freezer?
couldbea block of ice blocking thw whole
Is it easy to unclog and if so what is the best way to unclog it
well goes down a tube behind ref section into a defrost drain pan
there it evaporates and process starts all over
ok....I did find the defrost drain pan behind the grill....
I understand.....It's acutally my tenants refrigerator up stairs but I have the exact same refrig downstairs....
is it pretty easy to take off the back wall of the freezer?
I wont be able to get to it until tomorrow morning.....
usually not to bad couple screws in corners in most cases
Is there a way I can contact you again if I have problems tomorrow morning while trying to fix it?
like I said unplug thought at last minute so you dont get hit by fan blade when taking it out
unplug at last minute?
why not just unplug when I am trying to take the wall off?
well so food can stay cool as long as posssible, its up to you no real correct time
just a suggestion
Is there a way to get in touch with you if while I'm working on it, I get hung up or can't figure it out?
sure just come back and eneter chat
does that mean i have to pay again?
once you feel I have helped you solve the problem , click the Accept button below and give apositive feedback score
you dont pay until you hit the Accept button
dont do that unless you feel i helped you and you want to give me a positive score
ok well can i wait until tomorrow morning until I hit the accept button?
I feel like you helped me but I can not work on the refrig right now. My tenants are asleep and I wont be able to get to it until tomorrow morning.
am glad to help you any way I can, you come back tommorow thats fine
I do think your advice is good and I wish I could work on it right this moment......
well at least you have a plan of action
more than when you started
ok cool..... I really appreciate your help. Talk to you in the morning.
no problem, have a great night
Yes I do....I think you very much and I will come on and pay you when I get it fixed.
Thank you...what is your name?
if that is not the problem let me know, so when can dig further
Ok cool....I will let you know for sure.
Talk to you in the morning.
Hello again.....I did as you said and took the back wall off of my freezer and the floor of the freezer and you were correct when you told me you thought the drain was clogged. It was all frozen. I cleaned up the frozen ice and got it all removed except now the drain is clogged with frozen water. What is the best way to thaw it out and how do I go about unclogging the drain for good. The acutal drain whole is under the coils and very hard to get too......Please Help
It is 11:40am Wednesday morning and I have the refrigerator unplugged.....I am just waiting for the drain line to thaw but do you have any pointers or do you know what type of tool to use to unclog the drain line that leads down to the drip pan?
you will have to flush out with hot water
could be that it is clogged up at the bottom, if you feel this may be
then you can go to lowes or home depot and get 1/4 " plastic tubing and run down through there
get about a 6 foot piece so it will reach enough to unclog bottom of drain tube.
usually if you do this problem wont come back, if it does you have the tube to fix it with
i hate you have to do all this, but am glad we found your problem without to much trouble.
IF YOU HAVE ANY MORE QUESTIONS LET ME KNOW
Remember at the end if you feel I have helped you don't forget to hit the Accept button and give a positive feedback score.
Hello there.....thanks again for your advice. I am thinking I will use a blow dryer (hot air) to thaw out the line and then I will go to Lowes or home depot to get that piece of tubing you are speaking about. !/4 inch plastic tubing. I sure appreciate you getting back with me and as soon as I am finished I will hit the accept button. I just want to make sure we can complete the repair before I do that.
Now....My other question is this.....Is it possible to take off the back of my refrig? cause it seems to be one solid piece of metal but at the bottom there is a card board type piece of material that I can unscrew......I guesss that might lead me to the water line at the bottom right?
yeah, your right solid piece. you only can take little part at bottom off, not the whole back
Hey how are you.....I got it all fixed! It worked out just like you said.....I got the 1/4 inch hose but I had to go in through the bottom of the drain hose behind the refrigerator instead of through the top drain......Anyway, it worked out great and I'm back in business. thank you very much for all of your help! I'm sure I saved money buy doing the repair myself.......and I learned something new to boot! Once again Thank you!
Certified Appliance Repair Technician. Parts Specialist.