My GE fridge model DSS25KGRE WW is freezing veggies. It was doing this awhile ago and I reset the temperature controls to the factory settings. That seemed to fix the problem for about a month. Tonight, when I went to make dinner, my veggies were frozen solid, as was my cheese. When I looked in the freezer portion, the meat on the top shelf under the ice maker was no longer frozen and the ice maker had stopped making cubes. In fact, I had a lovely icicle hanging down from under that upper shelf that went down to the two shelves below it also. What do you suggest?
Type of Appliance: Refrigerator
Reseting temperatures to factory settings
Hello, and thank you for using this service. I'll be helping you with your problem today.This sounds like a common issue and it means that your unit is not longer defrosting in the freezer so the refrigerator is not able to steal air to cool down properly so the air migrates over through the bottom and the top warms up on the freezer and refrigerator. You'll need to either unplug the unit for 24 hours or remove everything of the freezer and remove the lower back panel inside the freezer to defrost it with a hair dryer. Once all the frost is thawed out, the unit will start working again. To make sure the problem doesn't come back, you'll want to replace the defrost heater. GE's defrost heaters fail often because they are nothing more than a long glass light bulb. Order and replace the defrost heater at the bottom of all the frost and you should be good to go. Now I did want to point out that there are a few other possibilities like the defrost timer/control board or the defrost sensor, but these rarely fail in this manner. Also, if you happen to remove the back panel and the coils aren't packed with frost, then that would mean the fan above the coils is likely not running which will generate the same symptoms. You'll need to order and replace the evaporator fan motor if this is the case.appliance Doc41023.0375582986
Okay. Got the panel off. What a pain in the @$$. Currently working to defrost. Where is the long light bulb located. I'm not seeing it offhand, and would like to go ahead and see about getting a replacement if I can find the darn thing.
actually there may not be one on this model because it's a newer model. If you don't see the light bulb heater below the silver coils inside of a silver sheet metal rectangle, then you have a different kind of defrost system. On your system there is likely a white plastic bullet looking device with 2 wires going to it mounted to the top of the silver coils. This is the defrost thermistor and it's generally the part that fails stopping defrost so you'd want to replace that part.
Okey dokey. I'll go see if I've got one of those thingies. Where would I be able to get a replacement on short notice?
I'm not sure where there is one that sells them locally for you, but they are generally sold at Sears Parts and Service if you have one near you.
Okay. My fridge has the tube thing that looks like a lightbulb with a coiled wire running through it. I got the screws off that held it down, but how the heck do I unplug the thing? Do I just pull really hard on the blue and red wires coming out the ends of it? Or is there a proper way to do this?
yes, you just pull hard on the wires and it will disconnect from the heater.
7+ years being an appliance technician with factory training