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hi, I have a ge profile. I have no air flow. This happened

 

Customer Question

hi, I have a ge profile. I have no air flow. This happened right after i turned it off for about 1 hr and left the doors open for cleaning. Any ideas?

 

Optional Information:
Brand: GE profile
Type of Appliance: Refrigerator

Submitted: 388 days and 8 hours ago.
Category: Appliance
Value: $25
Status: CLOSED

Accepted Answer

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Expert:  Appliance-Service replied 388 days and 8 hours ago.


Appliance-Service :

Hello

Appliance-Service :

Thank you for using Just Answer

Appliance-Service :

no air flow in freezer or down at the compressor ?

Customer :

freezer, the compressor runs and the condenser ices up

Appliance-Service :

is the compressor running , and fan down there ?

Customer :

compressor for sure, cannot tell a fan, very quiet

Appliance-Service :

ok when compressor is running the fan down there and the fan in the freezer should both be running

Appliance-Service :

you need to check evaporator fan motor

Customer :

well, neither fan seems to be running then, but when I put my ear to the door i hear the compressor

Customer :

this happened before and the tech changed the control board

Customer :

how do i check the evaporator fan?

Appliance-Service :

ok if neither fan is running then compressor should not be. to be sure take lower cover off behind the refrigerator. compressor looks like a black bowling ball shape.

Appliance-Service :

you can put your hand on it, should feel vibration if it is running. also you will see if the condensor fan is blowing air on it to keep it cool while down there.

Appliance-Service :

also do you have the model # XX the refrigerator

Customer :

cannot easily move refrigerator now, anything i can do from the front?

Customer :

I hear clearly the compressor running but no fan at all.

Customer :

you say this is not possible

Customer :

?

Appliance-Service :

well you can see if fan in freezer is locked up, the reason i need to know if compressor was running is the unit may be stuck in defrost cycle. can you access that model #

Appliance-Service :

on a sticker in ref section

Appliance-Service :

thecompressor could be running with no fan blowing on it, i am saying it should not run with out the fan blowin on it. also the fan in the freezer is supposed to run while compressor is on

Customer :

ps123sgpa bs

Appliance-Service :

ok most likely you have a problem with the control board in the back or a evaporator fan motot locked up

Appliance-Service :

to gat to board you have go behind the refigerator. take off small panel in the middle of back wall. board is behind that. sometimes has a burnt mark on it. link below is for the bard if you need it

Appliance-Service :

http://www.appliancepartspros.com/Appliance-Parts/ge-main-control-board-assembly-item-number-ap4436216.aspx?pn_=wr55x10942

Appliance-Service :

as far as fan motor, you need toput a meter on it to see if it is getting 120 volts

Appliance-Service :

if you are and it is not running than it is bad

Appliance-Service :

link for fan motor is below if you need it

Appliance-Service :

http://www.appliancepartspros.com/Appliance-Parts/ge-evaporator-fan-motor-item-number-ap3875639.aspx?pn_=WR60X10099

Appliance-Service :

If you have other questions let me know. If you feel I hepled you, please click the Accept button and give a positive feedback score. Thank you

Customer :

you there?

Customer :

thanks bye

Appliance-Service :

yes i am here

Appliance-Service :

If you feel I hepled you, please click the Accept button and give a positive feedback score. Thank you

Appliance-Service :

thanks

Expert TypeAppliance Technician
Category: Appliance
Pos. Feedback: 94.6 %
Accepts: 318
Answered: 4/23/2012

Experience: Certified Appliance Repair Technician. Parts Specialist.

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