How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 54380
Experience:  7+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

My Fisher Paykel washing machine (GWL15) will not power on

Resolved Question:

My Fisher Paykel washing machine (GWL15) will not power on at all. Power to plug is good. Problems began as machine would not cycle to spin after wash cycle. Stopped and beeped. I pushed Start/Pause button and it restarted. Last time it finally stopped during the cycle and would not power up at all. I have removed the panel to ensure electrical connections are secure. No joy. No power. First thought is that the control assembly panel needs replaced. There are no signs of water leakaged, burned out pump smell and there was no water under the control panel. Please help.
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Unfortunately there are no fuses or cut outs that will stop the control panel from illuminating, so if you're sure the washer is getting power, you need to order and replace the main control board under the control panel in the back right corner. The part is about $150. And generally the control board shorts out due to the drain pump stalling, so if you have had issues with the washer stopping and beeping at you, it sounds like your drain pump under the tub also need to be replaced.

Customer: replied 2 years ago.
So are you saying that if I replace the main control board and it restores power to the machine that if the pump is bad that it will short out the new control panel? That is getting to a huge expense to potentially replace two panels and the pump. Is there no way to determine which is faulty?
Expert:  Tyler Z. replied 2 years ago.
That is exactly right. Either that or something is just jamming the pump inside because if you've been getting errors and your control board finally shorted out, sure enough the same thing will happen again if you don't fix the other problem. You can remove the drain pump and look for a blockage if you'd like, but if you find nothing I wouldn't be replacing the control board by itself.

Customer: replied 2 years ago.

So if you were working on your own machine would replace both to solve the problem? It seems that you cannot do one without the other.

By the way, my dislike was not for your answer but more for the fact that my research had somewhat determined the answer and your response confirmed it. My dislike is that a 4 year old $600 machine needs roughly $400 in repair parts to get it running. Your answer sounds to be on point but I don't like it and like Fisher Pakel even less.

Expert:  Tyler Z. replied 2 years ago.
That correct, you need to replace both parts, but if you order them through Searspartsdirect.com the parts will be less than $300. It's still expensive nonetheless, but that's your call on whether you want to stick that much money into the washer or not, because replacing the control board will get the unit running, but the problem will come right back and short the control board out in the next few cycles you run if you don't fix the reason why the control board is shorted out as well.

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 54380
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.