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Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1241
Experience:  Amana, A&E (Whirlpool) ,and Maytag factory service
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Hi there, We have an Amana Fridge ABB1927DES and it not

Resolved Question:

Hi there,

We have an Amana Fridge ABB1927DES and it not cool on the fridge side but the freezer is fine. Their is frost inside the freezer but opened the back of the freezer and all seems fine What can we do?

Thanks
sally
Submitted: 2 years ago.
Category: Appliance
Expert:  Tim Alan replied 2 years ago.

Tim Alan :

Hi my name isXXXXX will try and help you with your issue.

Tim Alan :

Is there frost on the coils inside the freezer and could you tell if the fan was running?

Customer:

yes their is frost in the back inside of the freezer and fan is runnning

Tim Alan :

Ok if there is frost buildup then the unit is not defrosting and the airflow would be blocked. Did you remove the rear panel?

Customer:

yes we removed the rear exterieur bottom panel

Tim Alan :

Ok on this particular unit a high majority of the time the defrost issue is due to a faulty defrost thermostat. Do you happen to have a volt ohm meter?

Customer:

No we don't

Tim Alan :

Sometimes you can visually see a bulge in the defrost stat also when it goes bad.

Customer:

what is a defrost stat,,sorry

Tim Alan :

The defrost thermostat is located on the top of the coil on the right hand side mounted to the coil.

Customer:

no bulge visual

Tim Alan :

Ok give me a minute let me look up the tech sheet we can do some tests through the control. I will be right back.

Customer:

should we use a blow dryer to get rid of the frost in the freezer

Tim Alan :

Just a minute before you do that i will have you do some other things first ok, but eventually to get it operating it can be thawed using a hair dryer

Tim Alan :

Ok we are going to try and put it into a service test mode follow these instructions carefully

Tim Alan :

Open one of the top refrigerator door the one on the right

Customer:

we only have one door

Tim Alan :

ok open the one door and hold the light switch closed

Customer:

ok

Tim Alan :

then press the refrigerator + or up temperature button 3 times and then release the switch

Customer:

it stayed at 5

Customer:

it says E

Tim Alan :

it should be s and e

Tim Alan :

press the refrigerator up or + one more time

Customer:

holding thje switch again

Customer:

okay it went back to 5

Tim Alan :

Both are back at 5?

Customer:

it did not touch the freezer..shouls have I?

Customer:

do you want us to do both at the same time?

Tim Alan :

No leave the freezer control alone

Customer:

i only have one control for the fridge....

Customer:

do you want it to be at E?

Tim Alan :

Double check your model number

Customer:

ABB1927DES

Tim Alan :

Full Size Image

Tim Alan :

You should have a control box like this

Tim Alan :

there should be 2 temp displays

Tim Alan :

one for the freezer and one for the refrigerator

Customer:

correct

Tim Alan :

Ok lets try this again open the door and hold the door switch in the closed position there should be no lights on press the refrigerator + or temp up key 3 times and then release the door switch and tell me what comes up on the display don't press any other buttons ok

Customer:

it is an E

Tim Alan :

Ok press the refriger + key one more time

Customer:

do we shut the door switch also...our freezer control went to 5 or S..is that normal

Tim Alan :

yes leave it open ok good looks like we are in the test mode

Customer:

okay

Tim Alan :

there should have been an s or a 5 in freezer and an e in the refrigerator

Customer:

correct

Tim Alan :

did you press the + one more time?

Customer:

no

Tim Alan :

ok press it one more time

Customer:

holding the switch closed or not

Tim Alan :

no open

Tim Alan :

just press the button

Customer:

freezer 1 and fridge blank

Customer:

and no fan

Tim Alan :

ok good

Tim Alan :

Ok good no press the refrigerator + button once again just the button ok you should get either an S or a 0

Customer:

S

Tim Alan :

ok the defrost thermostat is good now you can defrost the coil using your hair dryer leave the refrigerator door open so it remains in defrost but the actual control is bad, to repair the unit the jazz board/control needs to be replaced.

Tim Alan : Electronic control

PART NUMBER: 12868513 this is the part number for the control it is mounted in the control box.

Tim Alan :

Once you have it completely defrosted close the refrigerator door and the unit will cancel the test/diagnostic mode and start cooling again

Customer:

we started defrosting the coils and the fridge is back at 5 and the freezer at 4..si that normal

Customer:

but we are not finished yet

Tim Alan :

Ok the test cancelled out

Customer:

do we continue

Tim Alan :

enter the test/diagnostic mode again or turn it off to defrost it

Tim Alan :

you don't want it running while you are defrosting it with a hair dryer

Customer:

okay we are at 1 and blank again

Tim Alan :

ok press the + one more time

Tim Alan :

an s should come up

Customer:

ok good

Customer:

okay we defrosted the coils..shut the freezer..now what do we do

Tim Alan :

it's completely defrosted all ready?

Tim Alan :

are you sure there is no ice on the coil?

Tim Alan :

from top to bottom?

Customer:

yup we see the coils behind the slots

Tim Alan :

is it still showing an S?

Customer:

yes only the coils we forsted..yes still an S..do we shut the fridge

Tim Alan :

Ok keep going until it changes to O the coil still is plugged with ice until that S changes to O

Tim Alan :

There is a lot of the coil you can't see that is stioll plugged

Customer:

ok will do

Tim Alan :

ok thank you

Customer:

it came back to 4 and 5..it put it back in test mode..correct?

Tim Alan :

Yes put it back into test mode

Customer:

okay

Customer:

we are still melting the coils

Customer:

mean defrosting of course

Tim Alan :

yes it could take a while sometimes 90 minutes to fully clear the ice

Customer:

we are at 0

Tim Alan :

Ok it should be defrosted all the way then close the door switch or close the door and it should start running again and you should have airflow into the refrigerator section now

Tim Alan :

The unit is not defrosting on it's own and the control needs to be replaced to completely repair the unit

Customer:

who do we call to have this fixed?

Tim Alan : Electronic control

PART NUMBER: 12868513 this is the part number for the control and is located inside the control box, the entire control box can be removed to replace the part.

Customer:

where do we get the part?

Tim Alan :

Sears service can fix these most techs will have this on there trucks

Tim Alan :

sears parts has them in stock

Tim Alan :

or type in appliance parts to bring up your local listings

Tim Alan :

appliance zone, appliance parts pros are a few others

Customer:

okay

Tim Alan :

Defrosting it manually will give you about 5 days of good cooling before it plugs up again

Tim Alan :

Anything else that I can help you with?

Customer:

should we see a difference in a couple of hours

Tim Alan :

About 3 hours I would think can you feel any air coming out the vent inside the refrigerator at the top rear?

Customer:

thanks very much for your help

Tim Alan :

Your welcome, have a great day, if you need further assistance just let me know, please remember to leave a comment, thank you and have a great day.

Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1241
Experience: Amana, A&E (Whirlpool) ,and Maytag factory service
Tim Alan and 4 other Appliance Specialists are ready to help you

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