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okay Mary. can you try and put this in diagnostic mode ? follow directions below.
ACTIVATION OF AUTOMATIC
DIAGNOSTIC TEST MODE
1. Be sure the washer is in standby mode (plugged in
with all indicators off; or with only the Clean indicator
2. Select any one button (except POWER, START and
PAUSE/CANCEL) and follow the steps below, using
the same button (remember the button):
a. Press/hold 3 seconds.
b. Release for 3 seconds.
c. Press/hold 3 seconds.
d. Release for 3 seconds.
e. Press/hold 3 seconds.