Hi, the model number WM2277HS.
Yes I can turn the drum.
Zip code 33928
okay if you can turn the drum freely you have a bad hall sensor.( Rotor Position Sensor)
you can repair this yourself if you wish, the part is $18.00 at the following link. http://www.repairclinic.com/PartDetail/Rotor-Position-Sensor/6501KW2002A/1268238?modelNumber=WM2277HS its a fairly easy repair. at the link I gave you theres a video on how to replace it, do you think you would like to do this yourself ? if not I will look up a servicer in your area. let me know, thanks Bryan
(XXX)XXX-XXXX, thanks and best wishes, Bryan
Thank you I am going to try the repair myself! I have ordered the part.