How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

magtag neptune washer machine does not pump rinse water out

Resolved Question:

magtag neptune washer machine does not pump rinse water out of machine
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.
Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

does the door open ? if so can you get us the model # ?
Customer: replied 4 years ago.
model number # XXXXX
Expert:  Bryan replied 4 years ago.
is the door locking and the door lock light on ?
Customer: replied 4 years ago.

MODEL #MAH4000 AWQ

LIGHT SOMETIMES ON AND SOMETIMES OFF.DO NOT KNOW IF DOOR IS LOCKING

Expert:  Bryan replied 4 years ago.
okay. alone the top of the control panel there are screws, remove them and tip the control panel forward and let it rest on the machine. check the control board carefully for bad or burnt resistors. let me know if you see any that look burnt or melted.
Customer: replied 4 years ago.

I I DO NOT SEE ANY BAD OR BURNT RESISTORS

Expert:  Bryan replied 4 years ago.
okay can you restart the machine and see if the door locks and the light comes on ?
Customer: replied 4 years ago.
YES THE DOOR LOCKS AND THE LIGHT COMES ON
Expert:  Bryan replied 4 years ago.

okay you need to check the drain pump check this for an obstruction. clean and try machine again.

Bryan and other Appliance Specialists are ready to help you