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Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience:  I have been repairing appliances for 25 years, I run my own appliance repair business.
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Sorry to ask again but my card info had to updated. I had

Resolved Question:

Sorry to ask again but my card info had to updated. I had a whirlpool washer moved from FL to Nc and now doesn't work. Does the computer have to be reset?
Submitted: 4 years ago.
Category: Appliance
Expert:  Mike replied 4 years ago.
Hi my name isXXXXX will be assisting you with this problem.Please allow me some time to do research and type a response to each of your posts.

Can you give me the model number from the sticker under the lid or around the door jamb please.
Customer: replied 4 years ago.
Expert:  Mike replied 4 years ago.
Do any lights show on the panel or does the machine apprear to be dead?
Customer: replied 4 years ago.
tHE LIGHTS WORK AND WHEN YOU USE IT IT STARTS to work then a C1 code come up
Expert:  Mike replied 4 years ago.
Ok the meaning of the error code and the corrective actions are listed below.

If a status signal comes back from the motor controller that a
current limit has been breached, the unit will return to standby
mode and display either “CA” for average current limit trip, or
“CI” for instantaneous current limit trip.
Average current trip occurs if there is a 2-second average of
current draw greater than 5.55 Amps at the motor windings.
Instantaneous current trip occurs if there is a spike of 26 Amps
instantly at the motor windings.
➔ This may signify problems with the drive motor, thermal
protector, or motor controller.
➔ Overloading the unit may cause this problem.
■ Press Stop/Cancel to clear the display.

If a shipping company moved the washer they may have installed some packaging around the tub to prevent it moving. If not the motor may have been damaged or the suspension in the move.

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