How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ApplianceTech Your Own Question
ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1507
Experience:  35+ Yrs Experience - 40,000+ 'Real World' Repairs
Type Your Appliance Question Here...
ApplianceTech is online now
A new question is answered every 9 seconds

my samsung microwave model #shm9187w door will not latcch

Resolved Question:

my samsung microwave model #shm9187w door will not latcch
Submitted: 5 years ago.
Category: Appliance
Expert:  ApplianceTech replied 5 years ago.

Welcome to Just Answers, I will be glad to help you with your question.


If you look at the latch hooks on the door are they intact and do they move freely up and down?

Customer: replied 5 years ago.
latchs move freely up & down
Expert:  ApplianceTech replied 5 years ago.
If the latches are ok on the door, then the internal lock mechanism is broken and you will have to take the microwave apart and replace it. There is no other way to fix it.
ApplianceTech and other Appliance Specialists are ready to help you