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Appliance Tech Care
Appliance Tech Care, Appliance Technician
Category: Appliance
Satisfied Customers: 1407
Experience:  35+ Yrs Experience - 40,000+ 'Real World' Repairs
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my samsung microwave model #shm9187w door will not latcch

Resolved Question:

my samsung microwave model #shm9187w door will not latcch
Submitted: 4 years ago.
Category: Appliance
Expert:  Appliance Tech Care replied 4 years ago.

Welcome to Just Answers, I will be glad to help you with your question.

 

If you look at the latch hooks on the door are they intact and do they move freely up and down?

Customer: replied 4 years ago.
latchs move freely up & down
Expert:  Appliance Tech Care replied 4 years ago.
If the latches are ok on the door, then the internal lock mechanism is broken and you will have to take the microwave apart and replace it. There is no other way to fix it.
Appliance Tech Care and other Appliance Specialists are ready to help you