How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a Kenmore Washer Model 110.92490120. The tub filled

Customer Question

I have a Kenmore Washer Model 110.92490120. The tub filled with water but the agitator will not agitate and the water will not drain. Although the agitator will not agitate, there is a shinning noise -as if the motor is working, but maybe not engaging the agitator. Suggestions as to cause and the fix will be appreciated.
Submitted: 4 years ago.
Category: Appliance
Expert:  John replied 4 years ago.

Hi Im John I will help you with the washer .

Tip the washer back and tell me if you see particles under the motor please.

Customer: replied 4 years ago.
Can't. It is full of water. I looked under and around and did not see anything unusual.
Expert:  John replied 4 years ago.
Turn the timer to the spin cycle and tell me what happens please.
Customer: replied 4 years ago.
Nothing happens. No whinning or free spinning noise, nothing.
Customer: replied 4 years ago.
Nothing happens. No whinning or free spinning noise, nothing. No motor noise either.
Expert:  John replied 4 years ago.
On the wash cycle you said the motor does start up but no agitation is that correct ?