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Peter
Peter, Home Appliance Technician
Category: Appliance
Satisfied Customers: 559
Experience:  Over 25 years in the home appliance service and parts industry.
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I have a kitchenaid superba fridge and the ice maker has always

Customer Question

I have a kitchenaid superba fridge and the ice maker has always had problems, but now it isn't filling with water. The model is KSRB25FK5502, made in 8/02.
Any ideas?
Thanks,
Emily
Submitted: 5 years ago.
Category: Appliance
Expert:  Peter replied 5 years ago.

Peter :

Hi, my name isXXXXX am eager to help you solve your appliance problems.

Peter :

Does water dispense out the door? If you open the freezer door, of the left wall in front of the icemaker is a white flap with a hole in it, push the flap in holding your hand above the hole and not obstructing the hole, on the right wall you will see a red light, does it stay on with the flap held in?

Customer:

water does dispense. Red light stays on a solid

Customer:

Solid, not flashing.

Peter :

If you reach into the icemaker itself do you feel ice or water or is it empty?

Customer:

It's empty and I've used a hair dryer to remove some stuck ice cubes that i thought were blocking the rotation of the toothed white plastic bar.

Peter :

Was the toothed bar jammed against the ice and how long ago did you remove the ice and has the toothed bar moved since then.

Customer:

Yes, it was jammed (and an ice cube would come flying out of the metal trough, but i've done this over the course of a few days now. Sometimes the bar moves a quarter turn, but i think that's it.

Peter :

You have a defective icemaker. When it jammed it damaged the icemaker.

Customer:

Okay. now what?

Peter :

Let me look up an icemaker for you, be right back.

Customer:

Thanks.

Peter :

This is the part # XXXXX a new icemaker module kit(NNN) NNN-NNNN you may purchase is here http://www.repairclinic.com/PartDetail/Control-Module/8201515/961550 or from a local supplier

Peter :

You may send additional questions directly to me.


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Thank you,


Peter

Customer:

Okay.

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