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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My kenmore dishwasher runs and seems to go through the cycles

Resolved Question:

My kenmore dishwasher runs and seems to go through the cycles but the soap does not drop at the proper time and ends up at the bottom of the washer still in a solid block
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

can you start the dish washer and let it fill then open the door and tell me how much water is in the bottom? does it reach the heater?
Customer: replied 5 years ago.
yes the water seems to be at the proper highth
Expert:  Bryan replied 5 years ago.
can you tell me in inches ? does it reach the heater ? can you hear the water sloshing around when its running real strong ?
Customer: replied 5 years ago.
yes it reaches the heater and it is movig real good when it is running
Expert:  Bryan replied 5 years ago.
okay open the door and one of of the side walls there will be a tag with the model #on it, can you get that to me ?
Customer: replied 5 years ago.
(NNN) NNN-NNNN
Expert:  Bryan replied 5 years ago.
there should be a 3 digit prefix like 110. 106 665 of some other combo before those #s can you get model # XXXXX gave me is incomplete. thanks Bryan
Customer: replied 5 years ago.
sorry had the wrong # XXXXX my book # XXXXX XXXXX 17283401
Expert:  Bryan replied 5 years ago.
give me a few minutes to look it up.
Expert:  Bryan replied 5 years ago.
that # XXXXX XXXXX up a Kenmore washer, can you recheck it ?
Customer: replied 5 years ago.
yes this is the right # XXXXX serial# XXXXX XXXXX
Expert:  Bryan replied 5 years ago.

okay that was strange, one site said this was a washer and one says dish washer sorry, is this your dispenser ?

Customer: replied 5 years ago.
yes
Expert:  Bryan replied 5 years ago.
okay you need to replace the dispenser. you can order it at the following link, http://www.repairclinic.com/PartDetail/Detergent-Dispenser/8558128/1060786 take the screws out around the inside of the door and lift the panel to replace .
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