How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a question about washing machine repair

This answer was rated:

I have a question about washing machine repair

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.


do you hear the motor running when its in agitate ? is it just the agitator thats not moving ?

Customer: replied 4 years ago.
The agitator is the only thing that isn't moving. I hear a "humming" sound when it should be agitating. I can turn the dial to the drain and spin cycle and it does that just fine
okay you need to order and replace the drive bell ,

Drive Block or Bell

Item #1195917 (OEM Part)


Washing machine agitator drive bell. Connects transmission drive shaft to the agitator base.

Manufacturer Number WH49X10042, pull the agitator of the shaft and you will see this, this connects the agitator to the transmission shaft, these strip causing the machine not to agitate, heres a link to the part. link just click the blue link. thanks and best wishes , Bryan

Customer: replied 4 years ago.
How do I get the agitator off the shaft?
you need to get your hands under the bottom of the agitator and pull up hard, this can be tough but it just snaps over the bell. be careful not to hit yourself in the face when it pops off, I've done that a few times, sometimes they are really stuck but it will come off,
Customer: replied 4 years ago.
Successfully removed agitator without knocking myself in the face :) I removed the Drive Block and pulled it out...washed it off so I could see the inside. It looked like it had "teeth" but put it back on the drive and it turns easily with my hand. So, it should fit "snugly" and not turn with my hand right?
thats correct. its a common problem and easy to repair, just order or pick up a new drive block and install it. thats it . thanks, Bryan
Customer: replied 4 years ago.
OK Bryan. I appreciate your help. This is my first time to use this service. Do I "accept answer" now and trust that this is the fix (which I actually do in this case). Or do I wait until I go get the part this morning and try the fix. In other words, if it doesn't work and I need further counsel, what do I do?

yes you accept now and you still have 30 days to come back with any additional questions on this at no additional charge, this will take care of your issue though. thanks and have a great week ! , Bryan
Bryan and 4 other Appliance Specialists are ready to help you

Related Appliance Questions