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Robert
Robert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1601
Experience:  16+ years of in home appliance repair knowledge.
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burner igniters do not spark or make any sound

Resolved Question:

burner igniters do not spark or make any sound
Submitted: 4 years ago.
Category: Appliance
Expert:  Robert replied 4 years ago.

Robert :

Hello.

Robert :

DId they all stop at the same time?

Robert :

Also, Is that model number supposed to be MER5870ADQ?

Customer:

no. Its mgs5870adq

Robert :

Sorry, I knew that but I typed the electric version.

Robert :

Did all of the ignitors stop around the same time?

Customer:

yes the burners did stop at the same time

Robert :

Ok.

Robert :

That is fairly common on this unit and easy to fix.

Robert :

You will have to order a spark module and install it.

Robert :

Would you like the part number and instructions on how to do it?

Customer:

yes

Robert :

Let me get that for you.

Customer:

ok

Robert : (NNN) NNN-NNNNis the part number for the spark module. You can order it tomorrow by calling 800/291-4610. They are fast and ship on Saturdays.
Robert :

Here is a link to a video that shows you how to replace the module. It will be in the same general spot on every unit so this video will help greatly.

Robert :

Is there anything else I can help you with tonight?

Customer:

no

Customer:

thanks for the help

Robert :

You're welcome.

Robert :

Please click the accept button to close this chat if my information has helped you and have a great night!

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