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When you open the door and look inside can you hear the pump running, that circulates the water inside?
I have this machine and I can tell you a couple of things to check.1. make sure the compressor is running2. Make sure you hear water circulating inside the ice compartment3. If you know how to remove the cutter grid assembly, remove it and look at the freeze plate on the back of the unit. You should see a sheet of ice forming on that flat plate.If there is no ice forming and the water is running across the plate, AND the compressor is running. Then you have a problem with the sealed system that makes it freeze the water. This is a major problem that you will have to get the services of a technician to repair. If the unit is new, I would check your owners guide to see if you have an extended warranty on the sealed system
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how can you tell if the compressor is running.