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Peter
Peter, Home Appliance Technician
Category: Appliance
Satisfied Customers: 559
Experience:  Over 25 years in the home appliance service and parts industry.
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i am installing a miele stove top cane not get the burners to come on

Customer Question

i am installing a miele stove top cane not get the burners to come on
Submitted: 4 years ago.
Category: Appliance
Expert:  garrygoeson replied 4 years ago.

garrygoeson :

HI: are you able to check wiring to see if voltage is present?

garrygoeson :

Do you have acess and know how to use a voltmeter?

JACUSTOMER-05bio1ie- :

we do have voltage to gomeing in

garrygoeson :

do you have a black, white , red wire comming in (not comming from cooktop) but from source? and if so, are you getting 240 volts from black to red, and from red to white and black to white, are you getting 120 volts?

garrygoeson :

I was not able to find your exact model, some Miele cooktops are designed to run at 208 volts and some are designed to run at 240 volts

garrygoeson :

have you measured any of these voltages comming in?

JACUSTOMER-05bio1ie- :

yes its 240

garrygoeson :

So you're getting 240 volts going into the cooktop, and no burners come on?

garrygoeson :

Do you need help troubleshooting the cooktop?

JACUSTOMER-05bio1ie- :

yes i will need help so i cane cook top burners on

garrygoeson :

Since you're certain you have the proper voltage comming in, but still can not get the cooktop to work, I will opt out in the hops that another expert may be available to help you.

Expert:  Peter replied 4 years ago.

Hi, my name is Peter. I am eager to help you solve your appliance problems.

Is this a new cook top or a used cook top?