How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 59637
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I purchased a new home that came with a Kenmore electric range

Resolved Question:

I purchased a new home that came with a Kenmore electric range Model(NNN) NNN-NNNN When i used the oven for the 2nd time set the temp to 350 and after 2-3 min. I heard a loud pop and noticed that the range had smoke coming out the back and started a fire which poped the breaker. I called Sears repair and was informed since I did not purchase the range myself and with no reciept with date of purchase from the builder and none obtainable the would not do anything for me other than sell me a SSA policy for $300. and have service come out an fix it. I have been trying to get any info on this model as to service announcements or recalls and Sears had no comment. Any helpful ideas?
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

So the most common issue that would cause your problem wouldn't be covered by warranty from the manufacture anyways---it would have to be warrantied through the 1 year on your new home builder. What usually causes this pop and smoke is the power cord. Power cords are not sold with the ovens and have to be installed after you purchase the oven. If one of the connections on the back of the oven wasn't tight when the installer installed the power cord, then the terminal block will short out and the wires will burn. Pull the oven forward and remove the cover where the power cord enters the back of the oven to see if the terminal block shorted. If so, then you need to call your builder. Regardless of whether or not Sears will cover the issue---I wouldn't worry about it. That will be the builder's fight with Sears because the builder still warranties everything on the house for 1 year from the time the home is sold. That is fairly standard.

Customer: replied 2 years ago.
This was not a power cord issue. The realitor and I pulled off the back and found a main lead to the upper element had burned off and shorted out and started the main circuit board on fire. This is amanufacture defect and the only question is what to or can be done. I live on my SS and not afford to buy a new range. I do feel Sears should at less look into the defect and provide some effort.
Expert:  Tyler Z. replied 2 years ago.
OK well can you give me the model and serial number? I can look up the model and serial and if it happens to be made less than one year ago, you don't need a receipt. You can just tell them it was made less than a year ago based on the model and serial so it has to be covered under warranty.

Aside from that, this really isn't your battle as I've said before. This is a battle between your home builder and Sears. I would call your home builder and let them handle it, because no matter what the home builder has to warranty the house for 1 year if it's new construction and not a short sale or something like that.

Customer: replied 2 years ago.

Thank you

The Model is Kenmore(NNN) NNN-NNNN

SN # XXXXX 00765639

 

The builder went Bankrup and I have no recourse there. I purchased the home from the bank and they will not help If you find info on the Model that may help please let me know

Expert:  Tyler Z. replied 2 years ago.
So this range is over 2 years old. It was manufacturered on the 7th week of 2010. There is really no way that they are going to be willing to fix this range. The reason the unit is so old is because the builder went bankrupt and when you buy a hose where the builder goes bankrupt---warranties go out the window. I'm sorry I don't have better news, but there is really nothing you can do but hire someone to replace the control board itself, or call sears and pay them $300 to have it replaced.

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 59637
Experience: 9+ years being an appliance technician with factory training.
Tyler Z. and other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Tyler Z.
Tyler Z.
Appliance Technician
59637 Satisfied Customers
9+ years being an appliance technician with factory training.