Need Appliance Repair Help? Ask a Technician for Answers ASAP
Please tell us what to do to get hot water system working again
Ok it worked before the bottles were changed?
Not receiving anything other than hello from you.
worked this morning after bottles changed then stopped
Then you have the gas shut off to it. Check it at the unit and the bottles again. This is going to be your issue
Trust me the gas is shut off to it
no. Gas is on at bottles and unit
Have you powered the unit off and then back on?
cannot hear start up noise and no hot water comes through
yes, several times. YOu mean electrical switches
sending husband out to check again but don't think so
Turn the power completely off at the breaker or fuse box to the unit
You are sure the gas valve feeding the boiler is on, not off some people get this mixed up
Peter has gone out to check again
on is when it is visible and off is when the word is not visible?
Turn it the opposite of the way you have it and try it
okay will try that now and see
he has gone to check
I will be here
It's going to be something very simple like this
good service you provide. Didn't know it existed. Just went onto Google as were desperate
No problem...we do our best
yes, not looking forward to another cold shower
one this morning was enough
This happens often when changing the bottles
Everyone gets that valve the wrong way
the taps that are above the pipes, should they be horizontal or vertical?
No difference - no hot water
The valves should be going in the same direction as the pipe when on...are you sure you got full tanks?
yes, Origin filled both tanks yesterday
Can you crack a line to see if you have gas?
The tap in the middle of the tanks is straight up and down in line with the pipe and not pointing across the pipe
yes, he has done that and there is gas
at the top of the tanks
across the gas tanks I mean
Ont the boiler there is a valve which direction is it
you mean heater? It is in line with the pipes leading to the hot water system vertically
yes, it is facing vertically
it does not make a noise when you turn it on
as it did before
and you have power to it for sure?
yes he has checked the mains box
the circuit breakers on the mains box have not tripped out
Could you recommend a person from the Mackay region who we can call to come and fix tomorrow?
Here one sec let me check something for you before you call anyone
do you see the reset button inside?
can't see inside as we can't take front cover off
never taken it off.
Can you take it off?
does it click off or do you need screw driver
Here do this first:
Please follow these instructions: Turn a hot water tap on, leave it running and head outside. Turn the water inlet valve off/shut (this is the valve that supplies the cold water to the unit, if you look underneath the unit at the bottom panel you will see which pipe is the “cold” pipe), switch the power point off and wait five seconds. After five seconds, turn the power point back on and open/release the water valve. Your hot water unit should now be operational again. If problems persist please call 1300 30 70 37. We advise that you contact your gas supplier and ask for an “Automatic Changeover Kit” to be installed and this should prevent this problem from happening in the future.
Do this exactly
okay will go and get him
the fan inside the hot water system started but we still do not have hot water
Do it again...it will come back on
Just make sure you do everything in the procedure
okay. Have sent him out with torch to do that again
As long as all of the gas supply valves are on this will get it back going again
will get automatic changeover kit. this is ridiculous. This should be supplied as standard issue
the water is still cold
the fan is going but the water is cold
Yes get the change over kit it does suck and usually is not this much of a pain
unit less than two years old
It may still have air in the gas line
how do we overcome that
You may have to do this a few times to get gas flowing
You have to keep cycling it as you have been
Just do it 3 or 4 more times it should go by then
never been this hard before always started
how did air get in gas line
When you changed the tanks
when Origin changed tanks
of course they were no help they just said "ring a plumber"
LOL go figure
yes, isn't it always the way. No-one's fault, just the poor consumer
It is trying to start....just make sure the valves are open correctly
Yes it is always the way...
didn't even know there was an automatic changeover kit otherwise would have gotten one in the first place
Yeah I should have asked you first most people have it now
Try it a few more times and lets say a prayer it fires:)
Have tried six times now
cold shower tonight
or boil kettle
Can your husband double check and see if there is good gas flow at the boiler
need name of person to fix from Mackay area. Do you know anyone?
when you say "boiler" you mean the hot water unit or the gas bottles?
Yes the hot water unit
how does he do that?
what steps does he take
there is gas flow at the pipes
At the unit itself can he crack the line there to see if there is gas pressure. There should be a fitting that he can loosen to see if gas starts coming out
1300 30 70 37 this is the number to call to find a good service provider in your area and they can put that kit on as well
is that on the pipe on the right hand side?
that you would need a screw driver to loosen
The gas pipe you would probably need a wrench to loosen
he is not handy. We will call the service provider in the morning
You may want to just call someone out as it is getting involved maybe for him to handle
yes, that's right. He does not know what he is doing
Exactly...I wish we could have got it.
No worries. Thank you for your help anyway.
At least you know what you need to get put on for next time
Have a good evening