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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14122
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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i talked to one of your techs on my maytag neptune tl washer

Resolved Question:

i talked to one of your techs on my maytag neptune tl washer on feb 23rd. he said my problem was the motor control board. i ordered a new one installed it i`m still having the same problem. i start a load of wash the machine stays in wash cycle, goes to 33 mins and stays there. can you help me.
Submitted: 4 years ago.
Category: Appliance
Expert:  Appliance Guru replied 4 years ago.

Appliance Guru :

hello

Appliance Guru :

let me switch to Q and A

Appliance Guru :

hello

Customer:

ok

Appliance Guru :

Are you here?

Customer:

yes

Appliance Guru :

ok great. Who was the tech that you were dealing with?

Customer:

i beleive it eric

Appliance Guru :

ok, I do not know him. So this is getting stuck on wash forever at 33min

Customer:

yes it tries to continue for about 3 sec then stops

Appliance Guru :

OK give me one sec I am just finishing up with another person.

Customer:

timer does not go past 33 mins

Appliance Guru :

Ok does the unit spin if set

Customer:

i tried to spin only it will not spin it stays on 12 mins

Appliance Guru :

Yes you have a clutch solenoid issue, very common on this unit. This is a bit of a job to do and has been a huge problem on that machine

Customer:

i cleaned the clutch and regreased the bearing does that help

Appliance Guru :

It can, but the solenoid may be bad

Appliance Guru :

If that does not engage or is burned out then the unit will stall and not continue nor spin

Customer:

where is it at

Appliance Guru :

Let me get you the diagram and show you

Customer:

ok

Appliance Guru :

Do you have your model

Appliance Guru :

I did not see it listed

Customer:

fav6800aww

Appliance Guru :

ok

Appliance Guru :

almost there

Appliance Guru :

Everything is slow tonight

Appliance Guru :

Ok got your model up, early gen have you run it through diagnostics?

Customer:

how do you do that

Appliance Guru :

How about I give you the tech manual:)

Appliance Guru :

Go to page 23 to get into diagnostic mode and do the quick spin test

Appliance Guru :

Do the test and tell me what happens

Customer:

i do not have manual

Appliance Guru :

Did you get my link?

Customer:

is it 16022506

Appliance Guru :

did you get that link?

Customer:

ok i have it what do you want to do

Appliance Guru :

Go to page 23 in that manual it shows how to get your unit into diagnostic mode. Then on that same page it shows how to perform a quick spin test do you see that on page 23?

Customer:

do i need to log here to do that

Appliance Guru :

I dont understand

Customer:

do you want to keep you on line while go do that, and is that a 505 or 506 on the blog

Appliance Guru :

You can I will be around or come back whichever...that manual should get you going in the right direction the TL's are a nightmare and time intensive to get diagnosed properly.

Appliance Guru :

Just remember I am not paid anythign unless you accept my answer, I am soory about the other tech's deal with you

Customer:

who do i contact if it works

Appliance Guru :

You can find me or come back to the question.

Appliance Guru :

Appliance Guru

Appliance Guru :

I have the wrench as a photo easy to remember

Customer:

is that 505 or 606 on the applianceblog

Appliance Guru :

I am not sure what you mean

Customer:

onthe link for the manual

Appliance Guru :

Can you not download that pdf link?

Customer:

i dont know i can not make out th \e last three numbers

Appliance Guru :

www.applianceblog.com/manuals/16022808.pdf

Appliance Guru :

copy and paste that

Customer:

ok thanks i will be getting back too you.

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