Appliance Repair Questions? Ask a Technician for Answers ASAP
Give me just a minute while I pull up your model
Ok is the pump running during wash and is water covering the bottom of the unit
I can't tell if the pump is running during the wash but yes there is water covering the bottom when I open the door during a cycle.
Can you hear the motor trying to run or does it just have a low hum sound after it fills?
Is it just silent?
yes, it is, after it fills there is no noise until the pump comes on to pump out the reservoir.
Ok can you take off the bottom panel
by the bottom panel do you mean the plastic screen?
No the lower outside panel so you can see the motor
cover is off
Do you see the motor
Do you see that little stamped fan casting inside the motor
is the motor and you can see the open end with the fan
Ok stick a screw driver in and see if you can turn that fan easily. Let me know if it sticks and then pops free
it turns easily
Ok start a wash cycle and wait until it is done filling. Watch that fan to see if it starts up and runs at all or get down by it to see if you can hear a low hum coming from the motor
it works, so I stopped it and let it pump out and start all over, and it didn't start just hummed until I nudged it again and now it is running fine, the machine wasn't run for a long time could that have caused it to freeze up like that?
You need a new motor assy, a lot of them went bad
Let me get you the part number
Is thaty something that a noveice can do or do I need service?
Yes its not bad just a couple clamps and a bracket. If you can pull the unit out it is a lot easier to get at to replace pretty self explanatory
Just look at the diagram I supplied
very good thank you, XXXXX XXXXX I order the part?
Just click on that link it is direct to order the part you need.
Did you get the link?
Yes I got the link but not the diagram
this is the link to the diagram since you did not get it part #310
No problem I am glad to have assisted you, please click accept if I helped you and tips are great!