Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hi my name isXXXXX will try and help you.
Thank you, Tim!
Let me make sure I understand, the heat would not stop after the unit was turned off and the door was open and the only way to stop it was by unplugging the unit?
That is correct. It scared the living daylights out of me!
Yes it would anybody, I can understand that.
Was the motor running with the door open?
Would a model # XXXXX you?
Yes I will need that
Umm.....I'm not sure. The low humming noise stopped when I opened the door, but the heat kept pouring out. It never really sounded like it was "running" at all.
Where can I find the model # XXXXX my Whirlpool Roper Dryer?
It's on the inside of the dryer door, open the door and look on the cabinet.
Ok. Thanks. The model number is........
We are getting a flashlight, just a second.
Ok thank you do you happen to have a volt ohm meter?
We think it's here. My husband is a computer tech. He's going to see if his is here or if it's at his office.
Yeah! He found it!
Ok, now what?
Ok thank you, XXXXX XXXXX get to the back of the unit and remove the rear panel.
Already done. Now what?
I want to check to see if the element is welded to the case or heater housing.
If it's welded it will never stop heating there will be power through a portion of the element
take a reading from the element to the housing an ohm reading
Ok, we are working on that. Give us a second.
ok thank you
By "housing" do you mean the housing of the heating element or the outside housing of the dryer?
heating element housing
Element to heater housing is.....
(Husband says it's on older meter)
100 volts AC
Is the unit still plugged in?
is it heating?
Crap! We were just sitting here and the thing starting making a humming noise again and sounding like it was starting up. There is also a burning smell..
It's unplugged again now
The ghosts of repairmen past have possessed my dryer!
Ok keep it unplugged and take an ohm reading of the element to the case
Husband says there are also ball bearings in the bottom of the inside.
He's taking the reading...
Meter needs new batteries. We are changing them now.
Ok, thought we blew a fuse in the Ohm meter too, but it appears to be ok. We have a battery that works now, so we're going to try this again.
R*100 reading is about 180, so about 1.8 ohms
Ok and that was from the element to the case correct
Ok the element is bad it's grounded to the case can you also take a voltage reading at those 2 connections on the element when plugged in
just plug it in long enough to get a volt reading
LOL hubby says, "That's my plan, that's my plan!"
Turned on immediately when we plugged it in again.
ok from one leg to the case is there voltage then
No voltage across either one
when you go to ground?
from each leg
110 volts one 1 and 110 volts on the other
hubby says, "Would that stop the tumbler from tumbling?"
Your motor is bad too
one leg of the heater is powered through an end switch on the motor
You said it was humming and not starting correct
Great! So we have a fused heater, a bad motor, and ball bearings falling out. Are we at a point where it would just be cheaper to buy a new dryer?
Yes it would be at this point
Correct. Humming, burning smell, not tumbling, and heat pouring out even with door opened and turned off
Not sure what failed first but one failure led to the other
It was probably the motor
Ok. Thank you for your help today. We really appreciate it! We are satisfied today. Have a great day!!!!
it went bad and the heater sagged and fused to the case
BTW, the whole family wants to know if you get teased a lot about your name?! ;-)
Your welcome have a great day also, thank you and please remember to leave a comment after pressing the accept button.
Do you get a lot of Binford jokes?
Catchy name isn't it
it's actually my first and middle name
We noticed the spelling, but it's a great profession with that name!
yes i thought so too
LOL Well it works for you! Have a blessed day!
thank you, XXXXX XXXXX