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Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1256
Experience:  Amana, A&E (Whirlpool) ,and Maytag factory service
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I have an electric Whirlpool Roper dryer. Yesterday, it made

Resolved Question:

I have an electric Whirlpool Roper dryer. Yesterday, it made a low humming noise when I attempted to start it and the drum was not turning. I opened the door to investigate and could feel a steady stream of heat blowing out from the back of the dryer (where the heat vent is located). The forceful stream of heat did not stop even with the door open, so I turned the dial to "off." The heat just kept blowing out of the back (inside the drum where you put the clothes). At this point, I thought there might be a fire in the machine somewhere and I unplugged the unit. I checked the exhaust hose and the lint filter and both are clear. Can someone PLEASE tell me what in the world might be going on with my dryer?!! Thank you in advance! :-)
Submitted: 2 years ago.
Category: Appliance
Expert:  Tim Alan replied 2 years ago.

Tim Alan :

Hi my name isXXXXX will try and help you.

Customer:

Thank you, Tim!

Tim Alan :

Let me make sure I understand, the heat would not stop after the unit was turned off and the door was open and the only way to stop it was by unplugging the unit?

Customer:

That is correct. It scared the living daylights out of me!

Tim Alan :

Yes it would anybody, I can understand that.

Tim Alan :

Was the motor running with the door open?

Customer:

Would a model # XXXXX you?

Tim Alan :

Yes I will need that

Customer:

Umm.....I'm not sure. The low humming noise stopped when I opened the door, but the heat kept pouring out. It never really sounded like it was "running" at all.

Customer:

Where can I find the model # XXXXX my Whirlpool Roper Dryer?

Tim Alan :

It's on the inside of the dryer door, open the door and look on the cabinet.

Customer:

Ok. Thanks. The model number is........

Tim Alan :

ok

Customer:

We are getting a flashlight, just a second.

Tim Alan :

ok

Customer:

REX6634PQ0

Tim Alan :

Ok thank you do you happen to have a volt ohm meter?

Customer:

We think it's here. My husband is a computer tech. He's going to see if his is here or if it's at his office.

Customer:

Yeah! He found it!

Customer:

Ok, now what?

Tim Alan :

Ok thank you, XXXXX XXXXX get to the back of the unit and remove the rear panel.

Customer:

Already done. Now what?

Tim Alan :

I want to check to see if the element is welded to the case or heater housing.

Tim Alan :

If it's welded it will never stop heating there will be power through a portion of the element

Tim Alan :

take a reading from the element to the housing an ohm reading

Customer:

Ok, we are working on that. Give us a second.

Tim Alan :

ok thank you

Customer:

By "housing" do you mean the housing of the heating element or the outside housing of the dryer?

Tim Alan :

heating element housing

Customer:

Element to heater housing is.....

Customer:

(Husband says it's on older meter)

Customer:

100 volts AC

Tim Alan :

Is the unit still plugged in?

Customer:

yes

Tim Alan :

is it heating?

Customer:

Crap! We were just sitting here and the thing starting making a humming noise again and sounding like it was starting up. There is also a burning smell..

Customer:

It's unplugged again now

Customer:

The ghosts of repairmen past have possessed my dryer!

Tim Alan :

Ok keep it unplugged and take an ohm reading of the element to the case

Customer:

Husband says there are also ball bearings in the bottom of the inside.

Customer:

He's taking the reading...

Tim Alan :

ok

Customer:

Meter needs new batteries. We are changing them now.

Tim Alan :

ok

Customer:

Ok, thought we blew a fuse in the Ohm meter too, but it appears to be ok. We have a battery that works now, so we're going to try this again.

Tim Alan :

ok

Customer:

R*100 reading is about 180, so about 1.8 ohms

Tim Alan :

Ok and that was from the element to the case correct

Customer:

correct

Tim Alan :

Ok the element is bad it's grounded to the case can you also take a voltage reading at those 2 connections on the element when plugged in

Tim Alan :

just plug it in long enough to get a volt reading

Customer:

LOL hubby says, "That's my plan, that's my plan!"

Tim Alan :

ok

Customer:

Turned on immediately when we plugged it in again.

Customer:

No voltage

Tim Alan :

ok from one leg to the case is there voltage then

Customer:

No voltage across either one

Tim Alan :

when you go to ground?

Tim Alan :

from each leg

Customer:

Oh, sorry

Tim Alan :

it's ok

Customer:

110 volts one 1 and 110 volts on the other

Tim Alan :

Ok

Customer:

hubby says, "Would that stop the tumbler from tumbling?"

Tim Alan :

Your motor is bad too

Tim Alan :

one leg of the heater is powered through an end switch on the motor

Tim Alan :

You said it was humming and not starting correct

Customer:

Great! So we have a fused heater, a bad motor, and ball bearings falling out. Are we at a point where it would just be cheaper to buy a new dryer?

Tim Alan :

Yes it would be at this point

Customer:

Correct. Humming, burning smell, not tumbling, and heat pouring out even with door opened and turned off

Tim Alan :

Not sure what failed first but one failure led to the other

Tim Alan :

It was probably the motor

Customer:

Ok. Thank you for your help today. We really appreciate it! We are satisfied today. Have a great day!!!!

Tim Alan :

it went bad and the heater sagged and fused to the case

Customer:

BTW, the whole family wants to know if you get teased a lot about your name?! ;-)

Tim Alan :

Your welcome have a great day also, thank you and please remember to leave a comment after pressing the accept button.

Customer:

Do you get a lot of Binford jokes?

Tim Alan :

Catchy name isn't it

Tim Alan :

spelled different

Customer:

LOL Absolutely!

Tim Alan :

it's actually my first and middle name

Customer:

We noticed the spelling, but it's a great profession with that name!

Tim Alan :

yes i thought so too

Customer:

LOL Well it works for you! Have a blessed day!

Tim Alan :

thank you, XXXXX XXXXX

Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1256
Experience: Amana, A&E (Whirlpool) ,and Maytag factory service
Tim Alan and 2 other Appliance Specialists are ready to help you

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