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Have you power cycled the refrigerator yet?
what would that be?
Unplug the refrigerator for 5 full minutes and then plug it back in. If it enters the demo mode then try the unlock sequence again. I will pull the tech manual and double check to make sure you are hitting the proper buttons.
I will need the model number from you to get the manual you need.
where is the model number located on the fridge?
It is on the sticker inside the refrigerator compartment.
okay. lemme check
Pulling that manual now.
In case of Cooling off Mode, refrigerator mayseem like working but it does not make cool air.To cancel this mode, press the Lighting buttonand the Freezer button at the same time for3 seconds until "Ding-dong" sounds.
In case of Cooling off Mode, refrigerator may
seem like working but it does not make cool air.
To cancel this mode, press the Lighting button
and the Freezer button at the same time for
3 seconds until "Ding-dong" sounds.
That is straight out of the tech manual.
Are those the buttons you pushed?
I pressed the power saver and power freezer buttons for 8 seconds. let me try that.
it appeared to have worked, but it shifted back into demo mode
Try power cycling the unit and see if that fixes the issue. It sounds like the control board is having a fault of some sort and keeps pushing it back into demo.
okay it switched on to standard
okay. so i should just get new parts?
If it continues to do that I would replace the control board on the unit. Power cycling might work though so try it first. The control board will set back to factory setting and erase any confusion caused by power surges or outages.
okay. thank you for your help.
No problem. Is there anything else I can help you with today.
what ive seen in forums is that it should be 1-2" away from the wall/ceiling or cabinets, what would you recomend
That is just about right. It just needs a little room to breathe so it can cycle the hot air off of the coils and compressor.
okay, thank you again.
Please click the accept button to close this chat if you are happy with my assistance and have a great day!
I hope you have a great day as well. You were a ton of help.