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Robert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1601
Experience:  16+ years of in home appliance repair knowledge.
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I have a Samsung side by side refrigerator. Approx 5 years

Resolved Question:

I have a Samsung side by side refrigerator. Approx 5 years old. Within the last month it has frozen up on the inside of the fridge side twice. The first time we took out all the shelving and melted all the ice off. Today I just unplugged it when I went to work. When I came home and plugged it back in it had stopped making the noise that it had made when the ice was stuck in the fan, but it is not getting cool like it should. It has and external temperature gauge that says it is 50 degrees in the fridge side. I am wondering what is causing this sudden freezing and then why it is having trouble cooling.
Submitted: 2 years ago.
Category: Appliance
Expert:  Robert replied 2 years ago.

Robert :

Hello.

Robert :

This can be caused by a couple of things.

Robert :

The first would be a clogged defrost drain. In order to clear the defrost drain you would need to unplug the unit and open the doors for at least 24 hours to clear the drain. The longer, the better.

Robert :

The second would be a failed defrost heater in the coils. This is not your typical defrost heater. It is embedded in the coils and it is a wire instead of an actual element. It requires a tech to replace it because of this design.

Robert :

Try the defrost drain fix first and see if that clears it up. That is the most common problem on this unit anyways. When you plug the unit back in to let it run, open the door and hold the door switch in for 1 minute. Listen for the fan to engage just to confirm it is running.

Robert :

Let me know if you have any other questions for me. I will be on for the rest of the night.

Robert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1601
Experience: 16+ years of in home appliance repair knowledge.
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