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Robert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1601
Experience:  16+ years of in home appliance repair knowledge.
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I have a Maytag Neptune front loading washer, model MAH 5500

Customer Question

I have a Maytag Neptune front loading washer, model MAH 5500 BWW. It will not start after unplugging for 2 minutes, repeatedly restarting, etc. The " door lock" light is not coming on. Is the switch for the door lock faulty? Is there a way to check it?
Submitted: 5 years ago.
Category: Appliance
Expert:  Robert replied 5 years ago.

Robert :


Robert :

This could be a door lock problem OR a main control board issue.

Robert :

The easiest thing to check first is the control board. Pull the back off of the control panel and look at all of the connections on the board. Look for a burnt out spot. It will usually be very easy to see. The door lock is a series of switches, springs and a wax motor. You would have to test the switches and wax motor for continuity to see if they are bad.

Robert and other Appliance Specialists are ready to help you
Expert:  Robert replied 5 years ago.
Make sure you come back and let me know what you find OR if you need info on how to get into the unit. I will be here to help.