It sounds more like you are having a filling issue.
Ahh, so not a timing one?
When the water fills up in the tub, about how deep is it.
Not sure I'll have to stop it mid-run, I just learned about the issue this evening.
Shall I run it now?
It could still be a timer issue but you are saying it still has to be ran a couple of times to dissolve the soap. This points more towards a lack of water OR a lack of washing power.
Start it up and let it fill. As soon as it starts washing, stop it and check the water lever.
OK, filling now
How high should it be?
It should cover the bottom of the dishwasher and be about 1 inch deep(or a little more) in the middle.
Only filling about 1/2"
Has the water valve been making a squealing noise at all lately?
She says yes, "Yes, it's been making noises lately, but I'm not sure it's a 'squeal' "
Has she noticed grainy stuff in the top of her cups more than it used to do?
Can she explaing the noises to me a little? (last one, I promise, lol)
"She's hearing 'big clunks' during various parts of the cycle"
She's not sure when exactly though...
That definitely could be the water valve shuttering because it is having a problem opening all the way. The water level is decent but I think it should be deeper. My main concern is it could possibly be the motor/pump assy going out on the unit also but, without the proper water levels, it will suffer in performance and seem like the motor/pump when it is not.
Ah OK, the machine is about 17yrs old now, but is it repairable?
The water valve is about 33 dollars and the motor/pump is about 142. Given the age of the unit it would be worth the water valve but I think the motor is close behind that. They only last about 11-15 years in most cases. Knowing that should help you make a decision on repairing or replacing.
Personally, I would walk away from it if I was in a stituation where I could replace it.
Gotcha, I appreciate your advice Robert. Where would I find a manual to read up on the replacement process if it comes to that?
Let me see if there is a video for you.l
That is a good one to go by. Easy to understand and good picture quality.
Right on thanks again for all your help Robert!
No problem. Let me know if you need anything else
Will do, have a good night Robert.
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