How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tim Alan Your Own Question

Tim Alan
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1256
Experience:  Amana, A&E (Whirlpool) ,and Maytag factory service
51145682
Type Your Appliance Question Here...
Tim Alan is online now
A new question is answered every 9 seconds

my kenmore washer stopped in the beginning of the cycle. it

Customer Question

my kenmore washer stopped in the beginning of the cycle. it has standing water. I checked the panel to make sure it was on and if I turn it to a larger water load it comes on. I rolled it to rinse cycle and nothing happened.
Submitted: 2 years ago.
Category: Appliance
Expert:  Tim Alan replied 2 years ago.
Hi my name isXXXXX the unit fills and agitates but stops before a drain and spin cycle that is an indication of a faulty lid switch. Sounds like that is what it is doing filling and agitating but not draining or spinning.
Expert:  Tim Alan replied 2 years ago.
The lid switch is located on the right hand side of the cabinet and the lid switch actuator is mounted on the lid, there should be an audible click when the lid is lifted up and down.
Customer: replied 2 years ago.
I am going to check lide switch now... please hold
Expert:  Tim Alan replied 2 years ago.
Ok thank you.
Customer: replied 2 years ago.

I think your right.

it goes all the way down and does not come back up.

how do i get it repaired and how much do you think it might cost?

 

One Question - this is only going to cost me $30.00 right.

I am paying student loans and can not afford to stray out of my budget.

 

Claudia

Expert:  Tim Alan replied 2 years ago.
Yes that is what you posted for the question was thirty dollars. A service call and labor is between 120-150 and the part is 40 dollars according to sears website.
Customer: replied 2 years ago.
is this a part I could install?
Expert:  Tim Alan replied 2 years ago.
It's not that difficult just a little involve to get the cabinet off, you will need a phillips screw driver and a 5/16 inch nut driver.
Customer: replied 2 years ago.

thank you Tim.

and when you say cabinet you mean the top of the washer?

Expert:  Tim Alan replied 2 years ago.
No the entire cabinet give me a minute and i will send a picture and a diagram but the entire cabinet comes loose.
Customer: replied 2 years ago.
okay i am waiting.
Expert:  Tim Alan replied 2 years ago.
graphic
Tim Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1256
Experience: Amana, A&E (Whirlpool) ,and Maytag factory service
Tim Alan and 2 other Appliance Specialists are ready to help you
Expert:  Tim Alan replied 2 years ago.
graphic
Expert:  Tim Alan replied 2 years ago.
The first thing you do is to loosen the control panel and that lifts up and just swings back and out of the way. There are 2 screws that hold each end cap to the case. The plastic piece that covers the screw on the end caps are press in pieces with taps, start at the top and just pull them off to access the screws and then remove the screws.
Expert:  Tim Alan replied 2 years ago.
Then there is a plug or electrical connection that goes to the lid switch unplug that and then remove the clamp/strap the holds the back panel to the case there are 2 of those, use a flat screw driver and insert in the closest and smallest u bend an then push back on the handle and they pop right out, you can then pull the cabinet off.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Tim Alan
Tim Alan
Appliance Technician
1256 Satisfied Customers
Amana, A&E (Whirlpool) ,and Maytag factory service