Need Appliance Repair Help? Ask a Technician for Answers ASAP
What lights are flashing? Is the noise a clicking noise?
when I open the door sounds like clock sound
Are you able to pull the refrigerator away from the wall?
with temperture numere stated on is flashing
Pull the unit away from the wall and listen for the clicking noise down by the compressor and by a small panel with screws all around it. Let me know where the noise is coming from.
I will be here.
actually my husband is on business trip
I am not really good at looking things
but I will try
unit means I turn off the switch?
No problem. If you can locate where that noise is originating from, I will be able to tell you what you need to fix it. By saying 'pull the unit away' I meant pull the refrigerator away from the wall but leave it plugged in so you can hear the noise and locate the source.
I went o back side and it is comming from left side down part where the rectangular and signed caution sign not to open
Ok. Unplug the refrigerator and transfer everything you can to an ice chest or another refrigerator as soon as possible.
The main control board on the refrigerator has failed and will need to be replaced.
take out the switch?
Take the wall plug out of the wall.
I did now
Open the doors on it also. This will keep the odor down until you get the new part.
Let me get you the part number so you can get it ordered.
This is a GE side by side, right?
new part meas main control board?
no this is ge bottom freezer
Ok. Can you get me the model number off of the sticker inside the refrigerator compartment.
how much it will be?
Let me get that for you.
is somebody need to come over to my home and set it for that?
or do I need to got to sears and get ge helper?
ok I will wait
No ma'am. I will get you the one meant for your model.
what is that mean?
It is easy to do by yourself with the refrigerator unplugged.
The main board part number I give you will be programmed for your refrigerator.
could you tell me the price range?
WR55X10942 is the part number you will need to order. You can order it at www.searspartsdirect.com.
It is 148 dollars
will it come quickly?
and after I get it do I need to contact you again?
It will come in a day or two. You can also expedite shipping.
Watch this video to see how to put it on:
thank you so much for helping
I will order now.
by the way
is this kind of error happen offen?
my freger is 8years
It just happens sometimes.
thank you so much
No problem. Make sure you click the accept button to close this chat.
oh by the way one more things please
what do you mean I have to open the refregerator door
You don't have too but it will help the odor.