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I will folow up with complete info tomorrow.
The model # XXXXX SERIAL#HG070651.
I'll have to check that this evening when I get home. I know on the refer side the fan is running, but I'll have to check the freezed side. What other preliminary questions might I need to get answered when I go home tonight?
Ok, I checked that the fan is working, rather noisily, and I felt the compressor and it is vibrating. The compressor is not hot or even warm to the touch but it is vibrating. When checking the temperature on the display the freezer shows 56 and the fridge shows 42. Howerver the tempperature in the fridge just does not seem that cold, leading me to belive that the sensor is inaccurate. Inside the freezer it is barely above room temp. I could get a thermometer and set it in the units to verify this? I'm just not sure what direction to go as the unit is only 5-years old? There was a recessed on /off switch under the cover at the top of unit over the freezer so I turned it off and it killed the power and then I turned it back on and the fan & compressor came back on. I was hoping that that may have reset everything but it changed nothing. suggestions? or tests I can perform?
Okay for one thing that's way too warm if those temperatures are true. The compressor vibrating sounds like it's running. You may have a Freon issue which I believe is your problem. Would you be able to remove the back panel inside the freezer behind where the food goes and take a look at the evaporator coils and tell me if there is a Frost pattern on them? It requires removing the panel inside the freezer in the back. Let me know, thanks, Bryan
I didn't have time to pull the panel off to check for frost on the coils but I am certain that there cannot be any because the the temp in the freezer is close to room temperatue. the disply say's 61 so its getting worse. probably the gradual loss of coolness over the last couple of days and the fridge seems to be going the same direction. I believe you are correct about the freon..
I guess I need to have a repairman come out and do the job?