Appliance Repair Questions? Ask a Technician for Answers ASAP
does it still heat your items?
yes...all functionality is good except the noise
ok does the noise sound more like a hum?
no, it sounds more like an arc between to points
much different from the other GE microwave I own
and louder....the other unit does hum
ok thats usually the transformer that is faulty.about how old is this unit
I purchased the noisy on in Jan on the 9th
or even perhaps the magnetron as well
oh i see so it is pretty new
just one more question,does the noise go and come or does it continue throuhout the running time?
it made this noise right out of the box
the noise is consistent throughout what ever we are nuking. 1 min, 2 min....
sorry about that
this unit seem to have had a manufacture defect
there can be several parts that can be faulty
magnetron ,transfomer ,or the actual fan
are you still with me?
you should not have to pay out of pocket for any of these parts
suggestions? At this point all I have is the unit/manual/receipt
the manually is pretty much useless sinc it will not show you how to fix it
i would suggest that it be returned
do you have any other questions youd like to ask me?
no....it was nice dealing with a customer support issue with you as I am a GE employee in Longmont CO, customer service rep for aftermarket. It nice to see how GE responds to consumer issues. Great job and worth the $30. thanks
your welcome.pressing accept is how i get paid
you got it...be well. Eric
have a great sunday!
nice working with you eric.