How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask gst85 Your Own Question

gst85
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
51919146
Type Your Appliance Question Here...
gst85 is online now
A new question is answered every 9 seconds

microwave oven, JVM1540DM5WW purchased Jan9, 2012. When

Resolved Question:

microwave oven, JVM1540DM5WW purchased Jan9, 2012.
When the microwave is started, I hear the fan first then I hear a buzzing sound when the microwaving commences.
I have another GE microwave that does not have an additional noise when the microwave starts in.
It's loud enough to cause us to speak louder to hear over the buzz.
What's up with this?
Submitted: 2 years ago.
Category: Appliance
Expert:  gst85 replied 2 years ago.

gst85 :

hi

Customer:

hello

gst85 :

does it still heat your items?

gst85 :

good morning

Customer:

yes...all functionality is good except the noise

gst85 :

ok does the noise sound more like a hum?

Customer:

no, it sounds more like an arc between to points

Customer:

much different from the other GE microwave I own

Customer:

and louder....the other unit does hum

gst85 :

ok thats usually the transformer that is faulty.about how old is this unit

Customer:

I purchased the noisy on in Jan on the 9th

gst85 :

or even perhaps the magnetron as well

gst85 :

oh i see so it is pretty new

gst85 :

just one more question,does the noise go and come or does it continue throuhout the running time?

Customer:

it made this noise right out of the box

Customer:

the noise is consistent throughout what ever we are nuking. 1 min, 2 min....

Customer:

hello ?

gst85 :

hi

gst85 :

sorry about that

gst85 :

this unit seem to have had a manufacture defect

gst85 :

there can be several parts that can be faulty

gst85 :

magnetron ,transfomer ,or the actual fan

gst85 :

are you still with me?

Customer:

oh yes

gst85 :

you should not have to pay out of pocket for any of these parts

Customer:

suggestions? At this point all I have is the unit/manual/receipt

gst85 :

the manually is pretty much useless sinc it will not show you how to fix it

gst85 :

manual

gst85 :

i would suggest that it be returned

gst85 :

do you have any other questions youd like to ask me?

Customer:

no....it was nice dealing with a customer support issue with you as I am a GE employee in Longmont CO, customer service rep for aftermarket. It nice to see how GE responds to consumer issues. Great job and worth the $30. thanks

gst85 :

your welcome.pressing accept is how i get paid

Customer:

you got it...be well. Eric

gst85 :

have a great sunday!

gst85 :

nice working with you eric.

gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience: i have over 15 yrs experience in home appliance repairs and installs
gst85 and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.