How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I hae a GE Profile side-by-side refirigerator thats about

Resolved Question:

I hae a GE Profile side-by-side refirigerator that's about 3 years old. Starting a day or so ago (right after my wife stuffed both sides witha big grocery run), botht he freezer and the refrigerator seem to be malfunctioning. The top part is too warm, and the bottom part too cold. In the freezer part, all the ice melted and ran down into the freezer and then froze into icicles. In the main part, things on top are moderately cool, and things inthe bottom are frozen.

HELP!
Submitted: 2 years ago.
Category: Appliance
Expert:  Bryan replied 2 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

 

can you get us the full model # ?

Customer: replied 2 years ago.
Having a hard time digging up paperwork on the unit. Is the model number on the machine somewhere?
Expert:  Bryan replied 2 years ago.
yes look inside on one of the side walls or the ceiling and theres a tag.
Customer: replied 2 years ago.

Thanks.

Model Number PSHF6RGXCDWW

Expert:  Bryan replied 2 years ago.
okay great. can you look behind you food in the freezer and see if theres any frost on the back panel behind the food ? check real good.
Customer: replied 2 years ago.

There most definitely is. Apparently ice cubes melted, the water ran down, and then froze again.

Expert:  Bryan replied 2 years ago.
okay, the first thing to do is take your food out and remove the back panel (behind the food) and check the frost pattern on the evaporator coils, if they are really clogged with frost you need to defrost them with a hair dryer. let me know what they look like .
Customer: replied 2 years ago.

Do I need to do this in the freezer section only, or in both the freezer and the 'fridge sections both?

 

One more little detail... the in-door water dispenser seems to have stopped working at about the same time.

 

(I will remember to hit "accept" when my problem's solved -- no worries. You've been very responsive so far!)

 

Expert:  Bryan replied 2 years ago.
so the dispenser stopped at the same time ? freezer only . have you heard any clicking comming from behind the refrigerator at all ?
Customer: replied 2 years ago.

yes -- dispenser stopped at same time, it seems (coincidence?). Freezer only - got it. Haven't noticed any clikcing, no.

 

Incidentally -- I have to leave for a while. I will deal with this in a few hours when I get back. Will you still be available?

Expert:  Bryan replied 2 years ago.
yes I will be here all day. just come back when you've had a chance to remove the panel inside. thanks Bryan
Customer: replied 2 years ago.

OK, yes. All iced up.

 

So I melted all the ice, and I'm letting it all dry out. Anything else?

 

graphic

Expert:  Bryan replied 2 years ago.
okay were the coils really clogged up ? all they way through ?
Customer: replied 2 years ago.
Hm. Well, I don't have much to compare against. They weren't completely frozen in solid ice, if that's what you mean. But there was a lot of frost, and some solid chunks, especially around the edges. I used a paint stripper (heat gun) to melt it all, which did the job pretty quickly.
Expert:  Bryan replied 2 years ago.
okay good, what you need to do is order this, its the defrost thermostat, it needs to be replaced. its clipped to the top of the coils you just defrosted, you can order it @ http://www.repairclinic.com/PartDetail/Defrost-Thermostat/WR50X10065/1092784?modelNumber=PSHF6RGXCDWW put the panel back in and it will run correctly until the part comes in. it takes about 3 weeks for the frost to come back. thanks and best wishes Bryan
Customer: replied 2 years ago.

Hm. OK.

 

Questions...

 

Question 1: We have two 10-year-old kids. It's very likely that one of them left the freezer door cracked open, and nobody noticed it for as much as 12, even 24 hours. Could that have caused the meltdown in the ice cube tray, which then caused the icicles and frost?

 

Questions 2: Would all of this have affected the refridgerator side as well?

 

Question 3: How much should I expect to pay for the thermostat?

 

Question 4: Is it easy to replace on my own?

Expert:  Bryan replied 2 years ago.

oh yes that may have caused the issue, the thermostat is about $32.00 but if you want you can wait before ordering it to make sure it wasn't just left open that caused it. if the frost builds back up replace it. and yes it would affect the fresh food section, all the cold comes from the freezer and if its clogged theres no airflow to the refrigerator section. I had some things come up today unexpectedly and need to go out, I'll be back in a little bit if you have any questions. thanks Bryan

 

P.S. you can replce that yourself if needed

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 8 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.