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Bryan
Bryan, Home Appliance Technician
Category: Appliance
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Experience:  15 yrs. experience as a certified appliance technician.
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I have a GE Profile refrigerator and the ice maker is making

Resolved Question:

I have a GE Profile refrigerator and the ice maker is making ice OK but will not dispense it.
Submitted: 2 years ago.
Category: Appliance
Expert:  Bryan replied 2 years ago.

Hi,Welcome to Just Answer, My name is XXXXX XXXXX forward to helping you today.

 

can you get us the full model from inside the fresh food section on one of the side walls or the ceiling ?

Customer: replied 2 years ago.
PSS26NSWA
Expert:  Bryan replied 2 years ago.
okay, open the freezer and remove the ice auger. (bin) then hold the light switch in and press the paddle for ice, do the fork in the back turn at all ?
Customer: replied 2 years ago.
No, the light just goes out.
Expert:  Bryan replied 2 years ago.
okay and the auger doesn't move, do you have a volt meter? also is the flap opening when you press for ice ?
Customer: replied 2 years ago.
I don't have a volt meter available. The flap sounds like it is opening.
Expert:  Bryan replied 2 years ago.
okay , can you see if the fork in the back of the freezer that turns the auger will move with a pair of pliers ?
Customer: replied 2 years ago.
I tried turning it with pliers but it won't budge.
Expert:  Bryan replied 2 years ago.
it may be frozen. that happens sometimes, try taking hair dryer to it and defrosting it by warming it up. see if it moves. if not the auger motor will need to be replaced. heres a link to the part. http://www.repairclinic.com/PartDetail/Auger-Drive-Motor/WR60X10259/1461103?modelNumber=PSS26NSWASS
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience: 15 yrs. experience as a certified appliance technician.
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