How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert Your Own Question

Robert
Robert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1601
Experience:  16+ years of in home appliance repair knowledge.
19947765
Type Your Appliance Question Here...
Robert is online now
A new question is answered every 9 seconds

I have a GE oven and the oven light bulb went out. I replaced

Customer Question

I have a GE oven and the oven light bulb went out. I replaced the bulb but the digital 'pad' is dead. The top of the oven heating elements still work fine. So there's power to the oven. Any thoughts before I call the repair guy?
Submitted: 2 years ago.
Category: Appliance
Expert:  Robert replied 2 years ago.
Hello.

When you say the digital pad is dead: Do you mean the buttons don't work OR the clock and everything are off and the buttons won't respond?
Customer: replied 2 years ago.
Clock and everything are off and buttons dont respond. As noted, I can turn on the top heating elements but nothing happening below in the oven.
Expert:  Robert replied 2 years ago.
That definitely sounds like the control board on the unit has failed and will need to be replaced. The model number you posted is not pulling up so I will need you to double check it for me. The model number is XXXXX on a sticker down on the legs. You have to open the drawer to see it. Can you post that for me?
Customer: replied 2 years ago.
Robert: It is JB 700S N1SS
Expert:  Robert replied 2 years ago.
WB27T11276 is the part number for the clock/control on this unit. It is 103 dollars at www.searspartsdirect.com. Replacing the clock is very easy. You will just need to pull the unit away from the wall and unplug it. Remove the panel on the back of the control panel to access the clock. Transfer the wires to the new clock and then remove the old clock and install the new one. The entire job will take about 15 minutes. Let me know if you have any other questions for me. I will glad to answer them.
Robert, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1601
Experience: 16+ years of in home appliance repair knowledge.
Robert and 7 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Robert: OK - but I wonder why GE wouldn't supply the part and - important - under warranty - this oven is only 2 years old. I want to give you a positive feedback but I can't until I solve the problem, right?

Expert:  Robert replied 2 years ago.
The warranty on these units has been reduced to 1 year completely. You can call GE but they have been known to tell people no 2 days after the warranty expires. If you want to leave feedback you can wait until you fix the problem.That is not a problem. Just know that you can always come back to me if you have any questions or hit any snags.
Customer: replied 2 years ago.
Fair enough, Robert. Thanks for your help.
Expert:  Robert replied 2 years ago.
No problem. Just let me know if you need anything else.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Robert
Robert
Owner/Lead Technician
1596 Satisfied Customers
16+ years of in home appliance repair knowledge.