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The E14 error is saying there is a communication error between the glass touch panel and the control board.
How old is the unit?
I think about 4or5years.
So that puts it out of warranty.
Do you want to try the repair yourself?
Let me get some information and pics for you.
ok, iwiil have to leave soon - will you e-mail me this information?
I will post it here and it will be in your email(possibly in the spam folder). Will that work?
It takes about 15 minutes to show up but it will.
You will need to pull the cooktop out and put it on the counter. Turn the breaker off to the top before starting. Lay a towel down to protect the counter. Locate the screws around the edge of the glasstop.
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Remove the screws and carefully lift the whole glasstop. while looking under the edge with a flashlight. It is good to have someone helping you do this for more control. Locate the ribbon cables going from the glass touchpad to the control board.
Trace them back to the control and see where they plug in. Detach the cable(s) and then pull the glass top off to the side. Inspect the ribbon cable for damage or breaks. Use a cotton swab with alcohol to clean the contacts that plug into the board. If the unit cable is not damaged then you need to plug it back into the board and lay the glasstop back in its spot. Turn the breaker on and test the unit. If the code comes back up, let me know. Also let me know if you find breaks, corrosion or burnt parts. I will check back and see what you have found if anything.