How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience:  I have been repairing appliances for 25 years, I run my own appliance repair business.
Type Your Appliance Question Here...
Mike is online now
A new question is answered every 9 seconds

My washer suddenly stopped working. It will not turn on . the

Resolved Question:

My washer suddenly stopped working. It will not turn on . the lights that tell which cycle is on will come on if I change the cycle type of load..but only for a second. Will not start the water. What could be wrong?
Submitted: 4 years ago.
Category: Appliance
Expert:  Mike replied 4 years ago.
Hi my name isXXXXX will be assisting you with this problem.Please allow me some time to do research and type a response to each of your posts.

Try the following reset.

Step One: Unplug the washer from the power outlet. Leave it unplugged for at least 1 minute. After you have waited a minute and plugged it back in you have 30 sec. to complete step two.

  • Step Two: Lift the lid to the washer 6 times. You must lift the lid 6 times in 12 sec. You only have to lift the lid 2 inches but you must close the lid completely each time

  • Step Three: Place a small load of laundry into the washer. Start the load just as you always would. If the washer finishes the load with no problems you have completed the resetting process.


    If you have any questions please feel free to ask. After hitting the ACCEPT button you can still ask further questions at a later date. Please don't forget to hit the ACCEPT button since this is how I get paid for my time and effort.

    Please don't leave feedback until we are completely finished,this is a process, you may want to come back later and I would be happy to give you additional assistance if needed. Taking time to give me Positive feedback is always appreciated.



    Mike and 3 other Appliance Specialists are ready to help you

    Related Appliance Questions